Experience

Flagler Health+

• United States
• Hospitals and Health Care
• 700 & Above Employee

• RN Administrator of Perioperative Surgical Services

  • Sep 2019 - Present

  Flagler Hospital is a leading not-for-profit hospital that offers ‘Centers of Excellence’ in bariatrics, heart, cancer, maternity, and orthopedics. ⌨ Learn more about our services at: www.flaglerhealth.org As RN Administrator of Perioperative Surgical Services, I am accountable for leading a 192-member healthcare team (including six direct reports) to ensure the lean and efficient provision of integrated surgical and ambulatory services across two hospital locations.Among my accomplishments, I have:➥ Developed comprehensive talent acquisition strategies to recruit values-aligned talent of all levels.➥ Contributed to a collaborative, inclusive, and performance-based organizational culture.➥ Routinely identified and replaced underperforming staff; successfully retained 100% of staff throughout the pandemic➥ Drove the development of a new 77 bed hospital with 6 operating rooms and 2 procedure rooms.➥ Conducted deep dives to identify and remediate gaps in day-to-day operations.; monitored KPIs to uncover operational improvement opportunities.➥ Increased operating room turnover and on-time operation start rates.➥ Scaled on-time start metrics from 23% to 68% by FY 2021.➥ Decreased overall implant costs by 12%.➥ Led the Economic Health Initiative (FY 2022); identified $1.2MM in cost savings by evaluating service line supplies, implants, and service contracts. ➥ Minimized OT by working with surgeons to optimize OR schedules while increasing surgical volume.➥ Contributed to an all-time surgical volume record in March of 2022. ➥ Recruited additional surgeons to enhance operating room utilization rates.➥ Launched the Outpatient Total Joint Program as part of the pandemic response strategy.➥ Drove a 14% adjustment to renumeration rates as part of an incentivization strategy.➥ Introduced stop gap measures to successfully minimize $12-13MM in monthly revenue cycle denials.



United Surgical Partners International, Inc. Patient Partners Surgery Center

• RN Administrator & Infection Control Coordinator

  • May 2016 - Aug 2019

  As RN Administrator & Infection Control Coordinator, I was tasked with overseeing day-to-day operations for the Multispecialty Ambulatory Surgery Center and Anesthesia Practice. I led a team of 47 employees, including five CRNAs, to administer infection control procedures.I also managed all mission-critical activities to ensure the lean and efficient operation of the center, including: financial management, staffing, strategic planning, culture building, process improvement, and change management.Some of my additional contributions include:➥ Overhauled a stagnant culture for a 10-year-old organization; increased accountability and transparency to inspire strong performance.➥ Made employees a central pillar of the patient experience strategy; ensured they were engaged and bought into the organizational mission/vision.➥ Contributed to a highly differentiated patient experience.➥ Successfully maintained zero surgical site infections since 2016.➥ Launched the Total Joint Program with staff and physicians in Spring 2019.➥ Developed and launched new service lines (inclusive of staff recruitment and training) to diversify revenue streams.➥ Led a suite of change initiatives to optimize and scale daily operations.➥ Increased EBITA from 32% to 37% over 3 years.➥ Implemented new supply management SOPs that are efficient, standardized, and informed by industry best practices.➥ Managed scheduling processes and controlled staffing hours to reduce labor-related expenses.➥ Led a suite of CAPEX facility improvements; upgraded video equipment, endoscopes, software, and key equipment to reduce operating costs.➥ Achieved 97th percentile patient satisfaction metrics over tenure.



St. Charles Surgery Center

• RN Administrator & Clinical Director

  • Dec 2011 - May 2016

  I joined St. Charles Surgery Center in 2011, where I managed day-to-day operations within an Ambulatory Surgery Center that performs 40-50 daily surgeries.Some of my additional contributions include:➥ Secured the necessary state licenses, supported logistics operations, established best practice policies and SOPs, and partnered with the Medical Director to ensure compliance with relevant regulations.➥ Scaled monthly revenue from zero to $4MM+.➥ Increased EBITDA from 34% to 42% over tenure.➥ Positioned the organization optimally for a profitable sale in 2016.➥ Lobbied for a range of supply standardization initiatives within the Ophthalmology Surgery Department, resulting in significant cost savings.➥ Routinely capitalized on improvement opportunities and optimized resource allocation; ensured the patient experience remained top of mind in all operational initiatives.➥ Designed an innovative employee recognition and manager expectations program.➥ Recognized and inspired strong employee performance to facilitate career growth; enabled an employee to promote to a management-level position.



St. Louis Eye Surgery & Laser Center

• RN Preop/PACU and Infection Control Preventionist/QAPI Coordinator

  • Oct 2007 - Dec 2011

  ➥ Evaluate patient care and patient outcomes as they relate to healthcare-associated infections. ➥ Collected, prepared and analyzed healthcare-associated infection data: presented infection data and made recommendations for actions.➥ Monitored employee compliance in use of barriers and infection prevention measures.➥ Prepared and presented educational offerings for the staff; served as a resource to all departments and personnel. ➥ Evaluate patient care and patient outcomes as they relate to healthcare-associated infections. ➥ Collected, prepared and analyzed healthcare-associated infection data: presented infection data and made recommendations for actions.➥ Monitored employee compliance in use of barriers and infection prevention measures.➥ Prepared and presented educational offerings for the staff; served as a resource to all departments and personnel.



Mercy

• United States
• Hospitals and Health Care
• 700 & Above Employee

• RN Charge Nurse - Telemetry and PCU

  • May 2003 - Oct 2007

  ➥ Oversee daily functioning of the unit, directing admissions, discharges, and general patient flow.➥ Assign nurses and support staff to patient care while meeting the daily goals of the unit.➥ Ensure that bedside hand offs take place at the change of shift and that charge hand off is completed.➥ Maintain patient care consistent with the missions, value, and operating principles of the department of nursing and the hospital.➥ Support the patients healthcare team as an advocate for the patient and their family.➥ Responsible for managing, supervising and assisting the nursing staff, providing administrative support and patient care while remaining flexible with the ability to adapt during emergencies.