Experience

Keller Williams Realty

• Real Estate
• 700 & Above Employee

• Realtor

  • Nov 2013 - Present



Southern New Hampshire University

• United States
• Higher Education
• 700 & Above Employee

• Application Support Analyst

  • Dec 2017 - May 2019

  • Act as an intermediary between the business community and the technical community providing support services to ensure the effective and secure operation of enterprise software applications• Provide Tier-2 support for application issues, working with technology partners to determine root-cause and affect resolution, keeping business partners informed and setting expectations• Function as an application subject matter expert with business partners and technical community• Provide support to peers, technology partners, and business partners as necessary to ensure proper understanding and use of system• Document departmental procedures and decisions in knowledgebase• Provide administrative services for installed enterprise software solutions, including, but not limited to user privileges and global parameter maintenance• Review and test new functionality, patches, and releases prior to deployment• Assist in all aspects of training business partners on applications, including, but not limited to developing training material, delivering training to large and small groups, and ensuring application understanding prior to granting access Show less

• Academic Advisor II

  • Apr 2014 - Dec 2017

  • Provide academic advising to up to 300 COCE undergraduate students through phone, email, and various online tools• Establishing cooperative and collaborative relationships with faculty, staff and other internal customers• Commitment to using a collaborative approach to problem solving and timely communication with students• Tracking student progress and outcomes while ensuring student record is complete and maintained• Setting short term goals and follow through with students• Work as part of a team which determines term schedule and course sequencing• Work with students with regards to course waivers, overload requests and CLEP opportunities• Explanation to students of academic and administrative policies, GPA and graduation requirements Show less



Swing for the Stars Pediatric Therapy Center LLC

• Administrative Director

  • Nov 2007 - Apr 2014

  • Operational and supervisory management responsibilities for direct associates and practice staff • Administrative and practice management responsibilities • Process payroll for administrative and therapy staff • Obtain and track all referrals, doctor’s order and authorizations • Manage schedules for all therapists and track therapist productivity • Practice medical billing, follow up on delinquent claims and manage patient account balances • Credentialing administration and submission to multiple payers • Compiling financial documents including yearly, quarterly and monthly reports • Assist the Executive Director in creating and implementing policies and procedures Show less



Charlotte Russe

• United States
• Retail
• 700 & Above Employee

• Associate Manager

  • Aug 2005 - Apr 2008

  • Sales associate training and development • Customer service, cash handling, processing inventory and creating store displays • Meeting daily, weekly and monthly sales goals as set by corporate headquarters • Sales associate training and development • Customer service, cash handling, processing inventory and creating store displays • Meeting daily, weekly and monthly sales goals as set by corporate headquarters



Concord Orthopaedics Professional Association

• Medical Records Clerk

  • Oct 2002 - Jun 2003

  • Delivering patient charts to appropriate departments for upcoming appointments • Assisting transcription secretaries with daily activities including filing, answering phones, typing, photocopying and other administrative tasks • Delivering patient charts to appropriate departments for upcoming appointments • Assisting transcription secretaries with daily activities including filing, answering phones, typing, photocopying and other administrative tasks