Experience

American University of the Middle East (AUM)

• Kuwait
• Higher Education
• 500 - 600 Employee

• Network Administrator

  • Feb 2015 - Present

  Planning and designing the entire IP network including LAN, WAN and Security with HP Networks. Installation, configuration & troubleshooting of Access & Distribution layer HP Switches, VLAN on Core switch, access point & Network related problems. Support for LAN, WAN & Security solutions including Core, aggregator & edge switch. Configuring & Maintaining Access List, ip routing for Server Farm & End Users. Design & Implementation of Network for New Buildings in the Campus. Configuring HP Switches 8212zl, 3800, 5400 series, 2500 Series, 2910al series, and 2920al series. Managing Firewall FortiGate 3240C & 1500D for end user, DMZ policies. Configured different SSID’s with different requirements including Wi-Fi project for whole campus with AD authentication. Providing network connections & Support for CCTV & Call Points. Successfully replaced & migrated all policies from Fortianalyzer 1000C to FortiGate 1000E Fortianalyzer. Successfully Replaced & Migrated all policies from FortiGate 3240C firewall to FortiGate 1500D firewall. Successfully completed projects for designing of Network for Multiple buildings, installation of axis cameras for 5 new buildings, Installation of Ruckus Access points (R600, R700) all over the campus. Creating & managing Extensions, DID’s, International Lines & troubleshooting problems related to IP Telephony on AVAYA site administration 6.0. Configured Fortiauthenticator 3000D for AD authentication over Wi-Fi for all students & staff. Responsible for daily basis Operation and Maintenance of backbone IP core network, upgrade images, Access lists, port Security of above network devices as per network security policies. Managing websense forcepoint web security for staff for all kind of application control & web filter. Designed and implemented single, multi-mode & UTP network expansion across all over campus. Show less



Diyar United Company

• Kuwait
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Jan 2013 - Jan 2015

  Troubleshooting hardware & Software related issues Worked with Active Directory in creating user accounts. Configuring Outlook and ability to solve all outlook related issues. Ensuring that the team meets timelines and objectives provided by the business. Must learn to think of the customer as the most important part of the job. Logs the Incident in the Helpdesk Application. Ability to close the incident as quickly as possible. Taking ownership for a problem till resolution or upgrade to next level support. Interact with Help Desk, Email Team, Network Operations Center, Information System Security Officers, Systems Engineers, Computer Security, and other IT groups. Ability to take backup by using backup software. Installing & Configuring Network Printers. Installing & Configuring Wireless Access Points. Troubleshooting & monitoring the network performance. Installation and uninstallation of various software. Installation of device drivers & hardware components. Provide and recommend solutions to senior management. Show less



electrozan

• Kuwait

• Desktop Engineer

  • Feb 2010 - Dec 2012

  Create Users and Computers in Active Directory Users and Computers. Join Computers to Domain. Troubleshoot Users if any. Troubleshoot Device Drivers if any. Distributing files as required for staff use. Ensuring the Anti-Virus Software is installed, properly configured, regularly updated and working properly on all PC and Server Stations. Installing new Operating System (Windows 7) and other application software on all the new systems (HP 8100 Elite) in PAHW (Public Authority of Housing Welfare). Creating Disk Clones by using Ghost Software. Ensuring all the systems are connected to each other or not. Show less



nadeem hardware

• Mumbai Area, India

• IT Support Specialist

  • Jan 2008 - Jan 2010

  Installing and testing new Software. Assemble PC’s by the Requirements. Ability to solve OS Problems specially Windows XP. Maintaining Servers and Network Hardware. Making Software available to appropriate users. Distributing files as required for staff use. Ensuring the Anti-Virus Software is installed, properly configured, regularly updated and working properly on all PC and Server Stations. Receiving and setting up Hardware. Diagnosing and Troubleshooting Hardware failures . Checking new computer equipment and installing as expected. Liaising with external support agencies to resolve faults speedily. Maintaining desktop and server computers . Providing technical support for hardware and software issues in the office. Show less