Experience

NHBS

• United Kingdom
• Retail
• 1 - 100 Employee

• Senior Bilingual Customer Service Advisor

  • Aug 2021 - Present

• Bilingual Customer Service Advisor

  • Oct 2019 - Aug 2021



International Dance Supplies (IDS)

• United Kingdom
• Wholesale
• 1 - 100 Employee

• European Customer Services Advisor

  • Jan 2018 - Sep 2019

  - First point of contact for Germany, Switzerland, Austria, as well as rest of Europe - Processing orders to the point of dispatch - Customer handling including stock, order queries, returns and complaints - Product consultation - Answering Live Chat - Catalogue and Website translation and proofing - Validating and processing account applications - Marketing, including travel abroad for trade events - First point of contact for Germany, Switzerland, Austria, as well as rest of Europe - Processing orders to the point of dispatch - Customer handling including stock, order queries, returns and complaints - Product consultation - Answering Live Chat - Catalogue and Website translation and proofing - Validating and processing account applications - Marketing, including travel abroad for trade events



English in Totnes Ltd

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2017 - Oct 2017

  - Answering phone calls and responding to emails - Receptionist duties - Translations - Host family recruitment and inspections - Optimizing social media - Keeping an excellent relationship with students, work placements, host families and agencies - Answering phone calls and responding to emails - Receptionist duties - Translations - Host family recruitment and inspections - Optimizing social media - Keeping an excellent relationship with students, work placements, host families and agencies



Language in Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2016 - Feb 2017

  Erasmus Work Experience Erasmus Work Experience



Theodor-Heuss-Schule Offenbach

• Higher Education
• 1 - 100 Employee

• State-certified Foreign Language Secretary

  • Sep 2014 - Jun 2016



CUWEL

• Cuenca, Spain

• Travel Agent

  • Jul 2015 - Aug 2015



Kita 20 - Kindergarten

• Nursery Assistant

  • Feb 2014 - Feb 2014



DER Touristik

• Germany
• Travel Arrangements
• 500 - 600 Employee

• Travel Agent

  • Apr 2011 - Apr 2011