Experience

ARCADIAN, INC

• United States
• Wholesale
• 1 - 100 Employee

• Assistant General Manager

  • Jan 2022 - Present

• Customer Service Manager, Strategic Accounts Manager & Data Entry Manager

  • Sep 2017 - Jan 2022

  •Empathize with every aspect of the customer experience by putting the customers’ needs first. •Training and equipping a team of Customer Service Representatives to respond and resolve all customer enquiries and requests in 15 minutes or less. •Ensuring all customer orders, from multiple channels, are processed accurately for same day shipping. •Lead Business Development and Account Management across all product offerings. •Implement, track and monitor customer satisfaction and support across multiple channels. •Experience in a Customer Service Center environment, as well as business knowledge of other areas such as Supply Chain, Engineering, Operations, Accounting, Sales & Marketing, and e-Commerce.•Outstanding communication skills and the ability to successfully facilitate an environment that demonstrates listening, verbal, and written communications with vendors and customers to improve business results.•Own all strategic communication with the client. Manage a portfolio of key clients by conducting periodic strategic reviews to ensure we maintain stocking levels needed for each Quarter and uncover areas for additional revenue growth; whilst also ensuring Arcadian Inc. is delivering and meeting the client’s expectations. •Partner with the relevant internal functional owners, such as Supply Chain, to ensure overall performance for key clients and Arcadian Inc. business goals. Show less



Cruise Planners Travel Agency

• United States
• Travel Arrangements
• 700 & Above Employee

• Franchise Owner

  • Jan 2017 - Sep 2018

  Cruise Planners, an American Express Travel Representative, has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs. Cruise Planners travel advisors will help you discover exciting adventures around the world. From cruises to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for you. Cruise Planners, an American Express Travel Representative, has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs. Cruise Planners travel advisors will help you discover exciting adventures around the world. From cruises to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for you.



CafeX Communications

• United States
• Software Development
• 1 - 100 Employee

• Manager, Inside Sales & Demand Generation

  • Apr 2016 - Nov 2016

  • Source new sales opportunities by researching Fortune 500 companies and meeting with 10- 15 key decision makers per month • Created compelling email campaigns that generated 30%+ open rates • Launched social media campaigns to leverage new leads and drive brand awareness • Expanded database of prospects from 3,000 to 11,000 which in turn helped increase monthly visits to website and inbound inquiries • Performed all of the pre-event outreach, which included scheduling booth meetings in advance of event, and completed all follow-up after the events • Generated $3.5M of pipeline since April 2016 Show less



[24]7.ai

• United States
• Software Development
• 700 & Above Employee

• Inside Sales Manager

  • Nov 2014 - Apr 2016

  • Creator of Inside Sales organization and Direct Manager for a team of 5 Inside Sales Representatives and 2 Account Managers• 212% to quota for Period Q4 FY15 - Q3FY16 and grew existing customer revenue by 40%• Created Inside Sales Playbook which included Process, SLA’s and Best Practices which wasadopted for entire sales organization (inside and field sales team)• Developed KPI Metrics and tracking Reports/Dashboards• Conduct ongoing coaching and development of each direct report Show less

• Senior Inside Sales Representative

  • Aug 2014 - Apr 2016

  [24]7 is the only company that combines big data, prediction, user experience design and an omnichannel customer engagement platform. We seamlessly knit together a customer’s journey across channels – virtual agent, web, chat, mobile, IVR and voice to provide the optimal customer engagement experience.



LivePerson

• United States
• Software Development
• 700 & Above Employee

• Sales Development Representative, Enterprise

  • Apr 2013 - Feb 2014

  I performed outbound sales prospecting activities directed at Enterprise Accounts to generate leads and pipeline. Collaboration with my sales colleagues and territory owners to build leads/sales pipeline is critical to the success of the team. Daily, I used social media and other tools, such as LinkedIn, InsideView, Zoominfo, Jigsaw.com, to capture prospect profiles that will support LivePerson’s direction towards creating meaningful connections. I also delivered business impact/ROI based messaging to prospects and customers. I led call campaigns in my territory to help populate events and also perform event follow-ups. Continuously learning about LivePerson’s successes and business ecosystem helps me to share with prospects and customers a strong message on how we help create real-time meaningful connections that help business increase conversions and improve customer experience. Recognized as the top performer of the Enterprise Sales Development Team in 2013. WIth my outbound prospecting efforts I delivered Sales Qualified leads with the following companies: Rosetta Stone, Delta Air Lines, Aflac, Asurion, Macy's, Nationwide Insurance, HP, Skymall, McKesson, Monsanto, and American Express. In addition to my sales development duties I am also the Team Leader. I help on-board all new Sales Development Representatives, provide training and on-going support. I sync with each new hire weekly, 1 on 1, to provide continued education. Show less



1E

• United Kingdom
• Software Development
• 200 - 300 Employee

• Account Manager

  • Aug 2012 - Apr 2013

  Prioritized my daily activities beginning with reaching out to current clients to scope their level of satisfaction/dissatisfaction with 1E services to help create a more consistent customer experience. Also, worked with the clients to see what areas of SCCM they would like to further improve and build business cases on demonstrating ROI on their investment. In addition, worked with the Senior Account Executives in the Western Region to strategize on methods of penetrating target accounts. My everyday tasks went beyond helping current clients – it also revolved around prospecting, cold calling into target accounts, and creating/running events. • Proactively engage all assigned existing customers to seek out new projects, cross and upsell 1E IT Efficiency Solution and Services • Responsible for identifying and engaging business/technical decision makers within prospects and channels to create net-new opportunities beginning the sales process • Partner with the Regional Account Director on my assigned accounts to launch proactive opportunity generation campaigns as agreed to achieve sales order intake goals in the territory • Embed lead generation activity with channel partners in the territory • Visit channel partners to train their sales team on 1E Solutions Show less



Symantec

• United States
• Software Development
• 700 & Above Employee

• Business Development Executive

  • Mar 2011 - May 2012

  Specialized as a cloud specialist within Symantec. Contributed to the pipeline and revenue growth in key markets including SMB, Commercial, and Telco/Service Providers. Recognized as a consistent top performer, Presidents Club Winner for 2011 and identified/qualified the largest SaaS sales deal in Symantec.cloud company history with Marsys which was for over 10M in annual contract revenue. Specialized as a cloud specialist within Symantec. Contributed to the pipeline and revenue growth in key markets including SMB, Commercial, and Telco/Service Providers. Recognized as a consistent top performer, Presidents Club Winner for 2011 and identified/qualified the largest SaaS sales deal in Symantec.cloud company history with Marsys which was for over 10M in annual contract revenue.



Interfashion Cosmetics

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Intern for the SVP of Marketing

  • Jan 2010 - Mar 2010

  Intern for the VP of Marketing Intern for the VP of Marketing