Crew

• Aug 2023 - Present

Merchandising Lead

• Jun 2019 - Present

Merchandising Inventory Lead

• Oct 2022 - Aug 2023

General Manager

• Jun 2021 - Oct 2022

Process Assistant

• Jul 2020 - Jun 2021

• Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Referenced data/performance metrics to identify areas of opportunity and implement strategies to improve efficiency and quality. • Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture. • Drive process-improvement efforts and the implementation of both business processes and technical solutions. • Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance. Be a subject matter expert for all Delivery Associates and Delivery Service Partners process areas. • Manage Associate training processes and on road audit mechanisms for Delivery Associates. • Lead daily SUMs with the DA population to drive quality and engagement. • Execute DA scheduling strategy through optimization of delivery route assignment. • Oversee response to customer/TOC escalations. • Monitor Driver staffing and fleet pipeline to ensure sufficient capacity. • Experience with training and developing associates. • Experience in distribution or transportation of high value large items/ heavy bulky products. • Experience with in Home/White Glove deliveries • Experiences with On-road monitoring and pick-up/delivery routing within a Transportation capacity • Excellent interpersonal skills • Experience working with problem solving • Experience interacting with 3rd party vendors (DSP’S) • Understand workflow and daily production goals • Identify and address safety hazards within the work are • Dmaic Measure training Show less

Store Manager

• Dec 2016 - Jan 2020

Youth Force Intern

• Jul 2018 - Jul 2018