Experience

TecEx

• Luxembourg
• Wholesale Import and Export
• 300 - 400 Employee

• Account Manager

  • Oct 2022 - Present

  ● Advocate and work with internal departments to ensure that client needs are understood and satisfied. ● Managing a wide range of global clients that are involved in importing networking equipment around the world. ● Handle client complaints, find solutions to their issues, maintain a positive relationship between both parties for future business ventures. ● Collecting and analyzing data, and improving the overall customer experience. ● Ensure each department meets the needs of the clients. ● Maintaining client data through Salesforce (Customer Relationship Management platform) ● Liaising with the In-Country Experts to ensure that the import process is streamlined ● Assess possible problems and take the necessary action in order to avoid escalations and pressure points. Show less



Abundant Future Financial

• Operations Manager

  • Mar 2021 - Oct 2021

  Work directly with the CEO to determine values and mission, and plan for short and long-term goals. Identify and address problems and opportunities for the company.Review credit reports of clients from all three credit bureaus.Compose appropriate letters and legal documents to all three of the credit bureaus. Performs the function of helping people to fix their credit report/score, enabling more opportunities to be available for them in the future. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Build alliances and partnerships with other organizations Show less

• Support Manager

  • Nov 2020 - Mar 2021



University of South Africa/Universiteit van Suid-Afrika

• South Africa
• Higher Education
• 700 & Above Employee

• Student Administration Support

  • Jun 2018 - Dec 2020

  Worked to ensure quality service and addressed and resolved all student queries. Supported an efficient production system in a fast paced environment by accurately processing all new registrations and applications, and delegating tasks as each query required. Assist with reception of students who visit the registration hall. Provide front line assistance including referrals. Assist with the dissemination of information to students. Provide administrative support with the application for and administration of student funding and related activities Show less



Cintolox Strategic Consultants

• South Africa
• E-Learning Providers
• 1 - 100 Employee

• Executive Administrator

  • Mar 2020 - Jul 2020

  Coordinated and scheduled all company meetings, appointments, interviews, and inspections. Maintain documentation outlining all procedures, employee duties, company objectives with the highest regard for confidentiality and organization. Worked to alleviate executive overload by handling all customer interactions for company including email and phone. Served as a dedicated Office Administrator in a fast-paced office. Remained flexible, adaptable, and punctual. Problem solved for each department to maintain timely completion of parts and meet strict deadlines. Show less