Experience

Great Ormond Street Hospital Children's Charity

• United Kingdom
• Fundraising
• 200 - 300 Employee

• Technical Service Desk Manager

  • May 2021 - Present

  - Successfully managing and leading the service desk team supporting 280+ on-site and remote users. - Develop and implement processes to improve team performance and productivity. - Conduct performance evaluations and provide feedback to team members. - Delivering application-level support, administering and configuring Charity systems (Office 365, Exchange, SCCM, Azure & Sharepoint). - Worked closely with our security partner, Arctic Wolf to detect and update 260+ outdated devices at risk. - Configured and rolled out updates to Windows devices through SCCM, which was completed in a timeframe of 3 months. - Proposed and implemented the adoption of JAMF as a mobile device management system for all Apple devices. - Proactively implemented a substitute antivirus solution after the release of Apple Silicone, quickly learning, configuring, and deploying Microsoft Defender to all macOS / iOS devices. - Administering, configuring & troubleshooting the Charity’s Sharepoint environment. - Migration 14TB of critical charity data to Sharepoint Online (Modern UI). - Work with teams to analyse business requirements to design and create SharePoint department and resource sites. - Manage all SharePoint security, permissions, and access control for internal & external users. - Spearheaded the research and migration from Vivantio to Zendesk to improve communication, ticket management and SLA compliance. - Managing external supplier relationships for software and hardware procurement. - Comparative analysis of systems, software and online services, providing recommendations to senior leaders. - Conducted training sessions and documentation, demonstrating how the organisation can leverage new technologies. Show less



Chkn Media

• United Kingdom
• Media Production
• 1 - 100 Employee

• Director & Media Creator

  • Jun 2012 - Present

  - Providing video and photography support at events with same day / immediate turn-around. - Supporting local charities with media creation for online platforms through design, website creation and social media management. - Manage Photography & Videography Teams, organise and oversee shoots. - Train and mentor volunteers, providing an environment to build and develop skills. - Led brand refreshes for several businesses; development of new brand identities & resources. - Contracted to lead media teams at conferences & events with gatherings of 15k+. Show less



All Saints' Woodford Wells

• Woodford, Greater London, United Kingdom

• Communications & PR Coordinator

  • Apr 2019 - Jun 2021

  - Managed social media accounts, content creation, posting, and engagement to showcase and promote upcoming events. - Creation of all internal and external communications; flyers, posters and banners. - Conducted research, developed and implemented a new media strategy (brand identity, social media and website). - Pioneered the online presence (live streaming and production) for the church during the COVID-19 pandemic. - Collate and worked with other teams on external communications - what, when and how events are -communicated. Show less



Great Ormond Street Hospital Children's Charity

• United Kingdom
• Fundraising
• 200 - 300 Employee

• Service Desk Technical Analyst

  • Oct 2017 - Apr 2019

  Worked in 2nd & 3rd line support, liaising with the team troubleshooting issues.Responsible for executing the migration from On-Prem to SharePoint. Produced detailed documentation that communicates technology processes and workflows.

• Sharepoint Assistant

  • Oct 2016 - Oct 2017