Thomas Chandler
System Administrator II at Jamestown Painting, Inc- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
French Elementary proficiency
Topline Score
Bio
Credentials
-
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftOct, 2022- Sep, 2024 -
IBM Technical Support Specialization
CourseraAug, 2022- Sep, 2024 -
Code Foundations Skill Path
CodecademyJul, 2022- Sep, 2024 -
Information Technology (IT) and Cloud Fundamentals Specialization
CourseraJul, 2022- Sep, 2024 -
Introduction to Cloud Computing
CourseraJun, 2022- Sep, 2024 -
Introduction to Cybersecurity Essentials
CourseraJun, 2022- Sep, 2024 -
Introduction to Hardware and Operating Systems
CourseraJun, 2022- Sep, 2024 -
Introduction to Networking and Storage
CourseraJun, 2022- Sep, 2024 -
Introduction to Software, Programming, and Databases
CourseraJun, 2022- Sep, 2024 -
Introduction to Technical Support
CourseraJun, 2022- Sep, 2024 -
CompTIA A+ ce Certification
CompTIASep, 2022- Sep, 2024
Experience
-
Jamestown Painting, Inc
-
United States
-
Construction
-
1 - 100 Employee
-
System Administrator II
-
Dec 2022 - Present
Monitor, quickly respond and resolve incoming requests related to IT issues. Maintain network connectivity of all remote computer workstations and provide network support to users. Responsible for PC’s, printers, servers, and related equipment. Set up and maintain user accounts, permissions and passwords and assist with onboarding of new users. Maintain servers and associated hardware, applications, services, and settings. Fully support, configure, maintain, and upgrade corporate networks and in-house servers. Monitor network performance to ensure optimal performance. (i.e. availability, utilization, throughput, and latency) and test for weaknesses. Assist users with functions and training of end user software. Implement and manage disaster recovery and back-up. Ensure security through access controls, backups, and firewalls. Assist in network design and implementation. Maintain inventory of all equipment, software, and license users. Other duties as assigned.
-
-
IT Associate
-
Mar 2021 - Dec 2022
On-site and remote based support for over 50 users, over 150 assets, and 3 major offices. Administration for multiple cloud-based assets including Amazon Web Services, Microsoft Azure AD, Microsoft 365 Apps & Services, Samsara Asset Tracking, Meraki MDM, Freshwork, Citrix, Zoom, ConnectWise, and DUO VPN. Other aspects of this position encompass: Networking equipment deployment, IP security system deployment, physical network route mapping, superintend contractor projects related to installations, project quoting and proposals, direct support to company CEO and Florida COO, corporate website development & administration.
-
-
-
Best Buy
-
Retail
-
700 & Above Employee
-
Geek Squad Consultation Agent
-
Oct 2018 - Mar 2021
Face-to-face client solution planning Assistance to store leadership with department issues Assistance with new hire training and mentoring Apple repair order management & troubleshooting Client repair order pickup management Front desk hosting management for appointments In-store and on-site client appointment adjustment Assistance to other store departments for technical knowledge or client support New computer setup in-take documentation with precise detail of setup parameters Client repair in-take documentation with precise detail and recommendations for repair Assistance to management with Apple repair related issues & stock counts Assistance to fellow agents with client issue troubleshooting or issue recognition
-
-
-
Find Answers 4 Life
-
United States
-
Website Administrator & Consultant
-
Feb 2018 - Jan 2020
Head website developer Design director Administrator for both backend and frontend New technology implementation Social media management Head website developer Design director Administrator for both backend and frontend New technology implementation Social media management
-
-
-
Staples
-
United States
-
Retail Office Equipment
-
700 & Above Employee
-
Print & Marketing Supervisor
-
Feb 2016 - Apr 2018
Responsibilities Print & Marketing operations from direct customer interaction and assistance to ordering of inventory and scheduling of printer maintenance. Easytech intake of desktop computers and laptops for diagnosis from walk-in customers. Understanding the issues described by customers and having the ability to name said issues quickly and explain them thoroughly. Assistance with selling of technology related products and services, storewide stocking, store closing procedures, associate management and technology training, customer service assistance. Achievements Upsale of paper used in orders to higher grades and maintaining the highest of printing quality. Understanding the needs and wants of each customer to provide the finest service and quality for their printing needs. Go-to employee for technology oriented questions and computer servicing. Secondary supervisor to technology services when technology supervisor not available or in-store. Promoted to primary technology supervisor to prioritize and maintain department integrity. Builder of long time store-&-customer relationships within both the print center and technology bench. Skills Used Advanced knowledge of computer aided design and editing for documents, photographs, posters, books/booklets, leaflets, business and photo cards, and all other serviceable physical media. Interpretation of computer diagnostics and distributing the best solution available to the customer. Advanced level computer component diagnostics, removal and replacement, and internal component resetting.
-
-
-
Publix Super Markets
-
United States
-
Retail
-
700 & Above Employee
-
Produce Clerk
-
Nov 2015 - Mar 2016
Responsibilities in this role: • Evaluation and production of produce products • 4am shift for produce green rack management • Accurate shrink and total stock counts • Maintaining produce wall presentation • Assisting managers and clerks with front and backroom duties Accomplishments in this role: • Prompt arrival for all assigned shifts • Quickly trained and given responsibility to complete tasks • Attentive to top priority and customer needs • Reorganization of backroom to maximize storage area and work flow • Training of other clerks in best way to quickly achieve best results while working with kitchen equipment.
-
-
-
Giant Eagle
-
United States
-
Hospitals and Health Care
-
Lead Expediter
-
Feb 2014 - Apr 2015
Responsibilities in this role: • Food preparation and delivery • Stock and alcohol management • Customer service management • Kitchen and dining cleaning Accomplishments in this role: • Given full responsibility of maintaining kitchen and restaurant standards in absence of the executive chef • Lead trainer of new team members on how to operate registers, ticket systems, pouring of alcohol and closing of the restaurant • Provided assistance to both front end restaurant and back end kitchen operations during peak hours • Provided assistance to stocking personnel and dishwashers off peak hours
-
-
Education
-
2017 - 2019
Florida SouthWestern State College
Associate's degree, Computer and Information Sciences and Support Services -
2013 - 2015
Community College of Allegheny County
Department of Computer Information Technology -
2009 - 2013
Mt Lebanon Senior High School
High School Diploma
Community
