Experience

CGS Romania

• Romania
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Product Manager

  • Feb 2018 - Present

  Project: UPC DTH HU

• 3Play Service Support Supervisor

  • Jun 2016 - Feb 2018

• 3Play Service Support Coordinator

  • May 2015 - May 2016

  Project: UPC DTH HUIn november UPC DTH satellite tv provider has launched it`s 3play service (satellite tv, digital telephone and internet) in Hungary. In the process of introducing, developing and testing these new processes for the 3play services was challenging and a great opportunity to learn and to enhance new skills. In this role I had multiple responsabilities such as reporting the team activities to the management, supervising team activities, giving support to team members, process development/testing regarding any customer care related 3Play processes, holding trainings for new hires and team members. Show less

• Sales Support Coordinator

  • Jan 2014 - Apr 2015

  Project: UPC DTH HUDealer and technician management in our databases. Entry/exit processes of dealers/technicians. Creating reports to follow up our sales leads and contacting dealers/technicians where the installation was getting delayed.

• Back Office Executive and Dealer support

  • Apr 2013 - Jan 2014

  Project: UPC DTH HU

• Retention Specialist

  • Dec 2011 - Mar 2013

  Project: UPC DTH HUCustomer retention group had inbound and outbound calls regarding contract modifications or terminations.

• Front Office Agent

  • Dec 2010 - Nov 2011

  Project: UPC DTH HUOffered customer support regarding general, billing and troubleshooting.