Experience

Prudential Vietnam Finance Company Ltd.

• Vietnam
• Financial Services
• 1 - 100 Employee

• L&D Assistant_Partnership Distribution Management

  • Oct 2022 - Present

  Schedule and coordinate key committee meetings/ training plan, including document preparation Participate in the development and implementation of learning and development materials Maintain L&D activities/ calenda and monitor responses Compose templates, tables, summaries, reports and content to communicate with stakeholders. Be in charge in registration and collection of class rosters Coordinate logistics for training courses including room reservation… Show more Schedule and coordinate key committee meetings/ training plan, including document preparation Participate in the development and implementation of learning and development materials Maintain L&D activities/ calenda and monitor responses Compose templates, tables, summaries, reports and content to communicate with stakeholders. Be in charge in registration and collection of class rosters Coordinate logistics for training courses including room reservation, ordering supplies, ordering catering and room set-up. Arrange the booking of trainers, venues, travel, accommodation, and facilities. Analyze and evaluation trainees’ feedback Process purchase order, payment Show less Schedule and coordinate key committee meetings/ training plan, including document preparation Participate in the development and implementation of learning and development materials Maintain L&D activities/ calenda and monitor responses Compose templates, tables, summaries, reports and content to communicate with stakeholders. Be in charge in registration and collection of class rosters Coordinate logistics for training courses including room reservation… Show more Schedule and coordinate key committee meetings/ training plan, including document preparation Participate in the development and implementation of learning and development materials Maintain L&D activities/ calenda and monitor responses Compose templates, tables, summaries, reports and content to communicate with stakeholders. Be in charge in registration and collection of class rosters Coordinate logistics for training courses including room reservation, ordering supplies, ordering catering and room set-up. Arrange the booking of trainers, venues, travel, accommodation, and facilities. Analyze and evaluation trainees’ feedback Process purchase order, payment Show less



GiaoHangNhanh (GHN)

• Vietnam
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Commercial Administrator

  • Oct 2019 - Oct 2022

  Receive customer complaints and review evidence provided by buyers and sellers Prepare proposal, quotation, trading terms & contract, purchase order, payment documents, etc Maintain and updat sales and customer records Analyze client’s reports to provide more insight to the sales team Support sales team in communicating with customers for the consultant Follow status and prepare document related to commercial department to make sure in line with timeline Receive customer complaints and review evidence provided by buyers and sellers Prepare proposal, quotation, trading terms & contract, purchase order, payment documents, etc Maintain and updat sales and customer records Analyze client’s reports to provide more insight to the sales team Support sales team in communicating with customers for the consultant Follow status and prepare document related to commercial department to make sure in line with timeline



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Agent

  • Oct 2016 - Oct 2019

  Maintain a positive, empathetic, and professional attitude toward customers. Communicating with customers through various channels: Hotline, Email, Chat Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Collect customer feedback throughout survey. Resolve customers’ concerns and answer customers’ questions Refer issues and questions to managers if… Show more Maintain a positive, empathetic, and professional attitude toward customers. Communicating with customers through various channels: Hotline, Email, Chat Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Collect customer feedback throughout survey. Resolve customers’ concerns and answer customers’ questions Refer issues and questions to managers if necessary Release report to suppliers Maintaining good relationships with current customers while also developing relationships with new and potential customers Show less Maintain a positive, empathetic, and professional attitude toward customers. Communicating with customers through various channels: Hotline, Email, Chat Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Collect customer feedback throughout survey. Resolve customers’ concerns and answer customers’ questions Refer issues and questions to managers if… Show more Maintain a positive, empathetic, and professional attitude toward customers. Communicating with customers through various channels: Hotline, Email, Chat Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Collect customer feedback throughout survey. Resolve customers’ concerns and answer customers’ questions Refer issues and questions to managers if necessary Release report to suppliers Maintaining good relationships with current customers while also developing relationships with new and potential customers Show less