Experience

HiFly 2.0 SRL

• Airlines and Aviation
• 1 - 100 Employee

• Senior cabin crew member

  • Nov 2014 - Present

  - Mantain and practice CRM onboard including costumers and colleagues from different departements. - Deliver best quality to the first-executive class passengers. -Demonstrate outstanding problem solving and active listening skills, able to difuse difficult customer situation with tact and ease, also in medical emergencies. -Leads by example and estabilishes a professional but friendly environment base on respect, individuality and team-work. - Give assistance all the time to the flight crew with the guaranty of their comfort and security. -Supervise cabin and passengers all time and make sure that the crew complies with the standards of safety, security and if they give the best quality service to the passengers. -Prepare every flight, give the briefing to all the crew and in the end preform the report giving the feedback about the flight and crew performance. Show less



Cabin CrewHi Fly, Lisbon

• Cabin Crew

  • Jul 2011 - Nov 2014

  Flying with Hi Fly(Charter Airline) in many different operations( AIR FRANCE, ARIK AIR, FINNAIR, NASAIR, ROYAL AIR MARROC, BLUE PANORAMA, AIR CARAIBE, MOD BRITISH, BRUSSELS AIRLINES, TACV, SUNPLUS, ). My activities and responsibilities as a Cabin Crew are: -Contributed as member of Cabin Crew; -First class service onboard - Able to use and follow all emergency equipment and procedures; -Ensured safety of the passengers under all circumstances; -Interacted with the flight deck crew members from time to time regarding safety measures; -Assisted in providing comfort to all passengers throughout the flight; -Performed all duties assigned with a flexible and adaptable attitude; -Flexible, friendly, and outgoing; -Excellent verbal communications and interpersonal skills; -Outstanding ability to deliver excellent customer service. Business or sector Aviation Show less



Vivafit/Century 21, Lisbon

• Sales representative

  • Jan 2010 - Jan 2011

  Curriculum vitae Curriculum vitae



Luzair

• Lisboa e Região, Portugal

• Cabin Crew

  • Aug 2007 - Aug 2008

  Flying with Luzair(Charter Airline) in many different operations (TAAG, PULLMANTUR, BRUSSELS, XL, EUROATLANTIC, AIRFRANCE, ). My activities and responsibilities as a Cabin Crew are: -Contributed as member of Cabin Crew; - Able to use and follow all emergency equipment and procedures; -Ensured safety of the passengers under all circumstances; -Interacted with the flight deck crew members from time to time regarding safety measures; -Assisted in providing comfort to all passengers throughout the flight; -Performed all duties assigned with a flexible and adaptable attitude; -Flexible, friendly, and outgoing; -Excellent verbal communications and interpersonal skills; -Outstanding ability to deliver excellent customer service. Show less