Tània Pinosa
Manager Operations Spain at Expereo- Claim this Profile
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Topline Score
Bio
Amanda Aoun
Breaking the stereotype of technical professionals not having the best people skills, Tania holds leadership true to the word. She is by all means a leader who supports, listens to and sticks up for her team members. What stands out the most in working with Tania is her solution-oriented mindset. She never overreacts to situations and always immediately starts brainstorming solutions. Moreover, Tania is on a continuous learning path. She is always looking for more information on how she can develop her own skills as a leader and it's admirable to see her passion for the subject. It is also easy to grow under her management as she alternates her leadership style based on the needs of the different team members and truly focuses on the ambitions of each person in her team and on how she can help them achieve it. It's been a true pleasure working under Tania's management.
Marcus Muñoz
I was able to work with Tania during my time in Brodynt. Tania was one of the earliest hires and developed well in different roles as she started from purely operational and ended up managing a team involving Provisioning and Support. Tania had a unique ability to keep our team organised and on schedule. Her good technical knowledge and communication skills were key to keep both customers and suppliers on the same page, she was very efficient at it. Tania was always very attentive to detail which was extremely important for the job. Any team would be lucky to have Tania
Amanda Aoun
Breaking the stereotype of technical professionals not having the best people skills, Tania holds leadership true to the word. She is by all means a leader who supports, listens to and sticks up for her team members. What stands out the most in working with Tania is her solution-oriented mindset. She never overreacts to situations and always immediately starts brainstorming solutions. Moreover, Tania is on a continuous learning path. She is always looking for more information on how she can develop her own skills as a leader and it's admirable to see her passion for the subject. It is also easy to grow under her management as she alternates her leadership style based on the needs of the different team members and truly focuses on the ambitions of each person in her team and on how she can help them achieve it. It's been a true pleasure working under Tania's management.
Marcus Muñoz
I was able to work with Tania during my time in Brodynt. Tania was one of the earliest hires and developed well in different roles as she started from purely operational and ended up managing a team involving Provisioning and Support. Tania had a unique ability to keep our team organised and on schedule. Her good technical knowledge and communication skills were key to keep both customers and suppliers on the same page, she was very efficient at it. Tania was always very attentive to detail which was extremely important for the job. Any team would be lucky to have Tania
Amanda Aoun
Breaking the stereotype of technical professionals not having the best people skills, Tania holds leadership true to the word. She is by all means a leader who supports, listens to and sticks up for her team members. What stands out the most in working with Tania is her solution-oriented mindset. She never overreacts to situations and always immediately starts brainstorming solutions. Moreover, Tania is on a continuous learning path. She is always looking for more information on how she can develop her own skills as a leader and it's admirable to see her passion for the subject. It is also easy to grow under her management as she alternates her leadership style based on the needs of the different team members and truly focuses on the ambitions of each person in her team and on how she can help them achieve it. It's been a true pleasure working under Tania's management.
Marcus Muñoz
I was able to work with Tania during my time in Brodynt. Tania was one of the earliest hires and developed well in different roles as she started from purely operational and ended up managing a team involving Provisioning and Support. Tania had a unique ability to keep our team organised and on schedule. Her good technical knowledge and communication skills were key to keep both customers and suppliers on the same page, she was very efficient at it. Tania was always very attentive to detail which was extremely important for the job. Any team would be lucky to have Tania
Amanda Aoun
Breaking the stereotype of technical professionals not having the best people skills, Tania holds leadership true to the word. She is by all means a leader who supports, listens to and sticks up for her team members. What stands out the most in working with Tania is her solution-oriented mindset. She never overreacts to situations and always immediately starts brainstorming solutions. Moreover, Tania is on a continuous learning path. She is always looking for more information on how she can develop her own skills as a leader and it's admirable to see her passion for the subject. It is also easy to grow under her management as she alternates her leadership style based on the needs of the different team members and truly focuses on the ambitions of each person in her team and on how she can help them achieve it. It's been a true pleasure working under Tania's management.
Marcus Muñoz
I was able to work with Tania during my time in Brodynt. Tania was one of the earliest hires and developed well in different roles as she started from purely operational and ended up managing a team involving Provisioning and Support. Tania had a unique ability to keep our team organised and on schedule. Her good technical knowledge and communication skills were key to keep both customers and suppliers on the same page, she was very efficient at it. Tania was always very attentive to detail which was extremely important for the job. Any team would be lucky to have Tania
Experience
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Expereo
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Netherlands
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Technology, Information and Internet
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400 - 500 Employee
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Manager Operations Spain
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Jan 2022 - Present
- Successfully managed the operational integration (Service Delivery, Support, Data Migration and People Transition) of former Brodynt into Expereo after the acquisition, reporting directly to Expereo's COO. - Nowadays, in charge of the Barcelona Service Delivery Team, supporting European orders (Internet underlay and IPsecVPN or SD-WAN overlays), reporting to the Global Service Delivery Director and acting as a firewall to prevent escalated orders could end up reaching his level. -… Show more - Successfully managed the operational integration (Service Delivery, Support, Data Migration and People Transition) of former Brodynt into Expereo after the acquisition, reporting directly to Expereo's COO. - Nowadays, in charge of the Barcelona Service Delivery Team, supporting European orders (Internet underlay and IPsecVPN or SD-WAN overlays), reporting to the Global Service Delivery Director and acting as a firewall to prevent escalated orders could end up reaching his level. - Hiring Manager strategically focused on in-house local language capabilities and CX. - Building foundations to a process-oriented, well documented SD knowledge base that can be used across offices to onboard new or develop existing employees. - Service Delivery SME providing business input and requirements to Expereo IT/system transformation Team, supporting the development and transition of our Service Delivery Team to the future proof intelligent platform Expereo.ONE Show less - Successfully managed the operational integration (Service Delivery, Support, Data Migration and People Transition) of former Brodynt into Expereo after the acquisition, reporting directly to Expereo's COO. - Nowadays, in charge of the Barcelona Service Delivery Team, supporting European orders (Internet underlay and IPsecVPN or SD-WAN overlays), reporting to the Global Service Delivery Director and acting as a firewall to prevent escalated orders could end up reaching his level. -… Show more - Successfully managed the operational integration (Service Delivery, Support, Data Migration and People Transition) of former Brodynt into Expereo after the acquisition, reporting directly to Expereo's COO. - Nowadays, in charge of the Barcelona Service Delivery Team, supporting European orders (Internet underlay and IPsecVPN or SD-WAN overlays), reporting to the Global Service Delivery Director and acting as a firewall to prevent escalated orders could end up reaching his level. - Hiring Manager strategically focused on in-house local language capabilities and CX. - Building foundations to a process-oriented, well documented SD knowledge base that can be used across offices to onboard new or develop existing employees. - Service Delivery SME providing business input and requirements to Expereo IT/system transformation Team, supporting the development and transition of our Service Delivery Team to the future proof intelligent platform Expereo.ONE Show less
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Brodynt | Now part of Expereo
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Spain
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Telecommunications
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1 - 100 Employee
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Global Technical & OPS Director
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May 2017 - Dec 2021
From being in the first line of the Service Assurance chain when I originally joined Brodynt to becoming a third line Management audit, part of my day to day tasks ranged between some of the highlights below: Technical POC: - B2B and B2C IA Service desk L1 and L2 Support. - Service delivery management, HW configuration & deployment (mainly Cisco devices). - Liaising with Customers, Vendors and internal personnel (including C-levels) acting as the highest level of escalation for… Show more From being in the first line of the Service Assurance chain when I originally joined Brodynt to becoming a third line Management audit, part of my day to day tasks ranged between some of the highlights below: Technical POC: - B2B and B2C IA Service desk L1 and L2 Support. - Service delivery management, HW configuration & deployment (mainly Cisco devices). - Liaising with Customers, Vendors and internal personnel (including C-levels) acting as the highest level of escalation for OPS dpts. - Product qualifications and definition of their respective operational implementations processes (WAN Internet TCP/IP, IPsecVPN, 4G). QA: - Auditing the deployed network against SLAs and KPIs. Preparing and submitting reports to their main stakeholders. - Actively contributing to build internal and external documentation/templates on Q2C procedures from scratch and ensuring best practices were actively used. - Reviewing and approving all incoming/outgoing proposals to ensure Customer’s requests met Provider’s serviceables. - Introducing and using ERP software that helped providing real time status of orders. Management: - Leading cross-functional implementation and troubleshooting remote Teams(20 Employees in either CET&IST&CST)with the help of their respective Team Leads. - Conducting performance reviews of Team members and identifying areas of improvement. - Ensuring Staff was enough and well placed to challenge the status quo and effect change by using learning to create innovation and improvement opportunities. - Working very close to mkt/biz dev/sales/procurement to be able to guarantee business growth. - Interviewing new Candidates on the go while growth required hiring new employees. In short, my role had always actively contributed to provide/ensure white-glove Customer Experience support to different Stakeholders that helped businesses drive B2B/B2C underlay network transformations. Company revenue growth during my role as OPS Director at Brodynt surpassed 1900%.
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Global Service Assurance Manager
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Mar 2016 - May 2017
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Cellnex Telecom
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Spain
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Telecommunications
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700 & Above Employee
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RF Microwave Assistant Project Manager
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Feb 2015 - Jan 2016
I collaborated in providing Project Management Support to the Engineering and Transmission Implementation Department. That implied, but was not limited to: - Feasibility Studies on RF Path Profiles. - Microwave Radio Link Design. - Stakeholder Management. - Project Coordination. - RFI Budgets, statistics and documentation. I collaborated in providing Project Management Support to the Engineering and Transmission Implementation Department. That implied, but was not limited to: - Feasibility Studies on RF Path Profiles. - Microwave Radio Link Design. - Stakeholder Management. - Project Coordination. - RFI Budgets, statistics and documentation.
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MANGO
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Spain
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Retail Apparel and Fashion
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700 & Above Employee
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Manual Software Quality Assurance Tester
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May 2014 - Feb 2015
As a member of the Testing Team at e-Business Department, I collaborated in: - Testing both cross-platform releases and deployments of Mango web pages in every country. - Isolating, replicating, reporting and tracking bugs and verifying defect fixes met deadlines. - Assisting the Project Manager by executing manual test plans of new web functionalities. - Ensuring that validated deliverables met functional and design specifications and requirements. - Ad-hoc related duties as… Show more As a member of the Testing Team at e-Business Department, I collaborated in: - Testing both cross-platform releases and deployments of Mango web pages in every country. - Isolating, replicating, reporting and tracking bugs and verifying defect fixes met deadlines. - Assisting the Project Manager by executing manual test plans of new web functionalities. - Ensuring that validated deliverables met functional and design specifications and requirements. - Ad-hoc related duties as assigned. Show less As a member of the Testing Team at e-Business Department, I collaborated in: - Testing both cross-platform releases and deployments of Mango web pages in every country. - Isolating, replicating, reporting and tracking bugs and verifying defect fixes met deadlines. - Assisting the Project Manager by executing manual test plans of new web functionalities. - Ensuring that validated deliverables met functional and design specifications and requirements. - Ad-hoc related duties as… Show more As a member of the Testing Team at e-Business Department, I collaborated in: - Testing both cross-platform releases and deployments of Mango web pages in every country. - Isolating, replicating, reporting and tracking bugs and verifying defect fixes met deadlines. - Assisting the Project Manager by executing manual test plans of new web functionalities. - Ensuring that validated deliverables met functional and design specifications and requirements. - Ad-hoc related duties as assigned. Show less
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Ricoh Europe
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IT Services and IT Consulting
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700 & Above Employee
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Front Desk Coordinator
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Jun 2012 - Sep 2013
Job highlights at Ricoh during the 2012 and 2013 summer seasons included: - Responsibility for acting as the first point of contact in welcoming guests. - Answering, screening and directing incoming / outgoing correspondence, calls and packages. - Arranging luncheon meetings, catering requests and transportation. - Assisting with ordering and maintaining office supplies. - Performing administrative duties as required. - Security services and… Show more Job highlights at Ricoh during the 2012 and 2013 summer seasons included: - Responsibility for acting as the first point of contact in welcoming guests. - Answering, screening and directing incoming / outgoing correspondence, calls and packages. - Arranging luncheon meetings, catering requests and transportation. - Assisting with ordering and maintaining office supplies. - Performing administrative duties as required. - Security services and troubleshooting. Show less Job highlights at Ricoh during the 2012 and 2013 summer seasons included: - Responsibility for acting as the first point of contact in welcoming guests. - Answering, screening and directing incoming / outgoing correspondence, calls and packages. - Arranging luncheon meetings, catering requests and transportation. - Assisting with ordering and maintaining office supplies. - Performing administrative duties as required. - Security services and… Show more Job highlights at Ricoh during the 2012 and 2013 summer seasons included: - Responsibility for acting as the first point of contact in welcoming guests. - Answering, screening and directing incoming / outgoing correspondence, calls and packages. - Arranging luncheon meetings, catering requests and transportation. - Assisting with ordering and maintaining office supplies. - Performing administrative duties as required. - Security services and troubleshooting. Show less
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Education
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2010 - 2016
Polytechnic University of Catalonia
Bachelor of Science in Audiovisual Systems, Telecommunications Engineering -
2011 - 2011
International University of Catalonia
Quality Assurance in Higher Education -
2019 - 2019
Cambra de Comerç de Barcelona
Fundamentals of Project Planning and Management
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