Experience

Bryj
• United States
• Mobile Computing Software Products
• 1 - 100 Employee
• Senior Global Customer Success Manager EMEA

  • Jun 2023 - Present


SightCall

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager EMEA region

  • Oct 2020 - May 2023

  - Understand customer expectations by communicating with customers, analyzing their goals and challenges, KPIs, NPS and gathering other information from various customerside stakeholders. - Be the primary point of contact for new customer onboarding, platform end-user training, as well as post go-live support. - Represent the voice of the customer and be their internal advocate to provide input into the product, marketing and sales process. - Ensure and communicate the return on investment for our customers throughout the customer lifecycle. - Work closely with team members to support renewals and expansion opportunities. - Collaborate with sales engineering and the product team to implement or configure the software platform as needed by customers and resolve technical issues raised by customers. - Evaluate the level of customer engagement with the company and provide feedback to other teams regarding product and service improvements. - Provide feedback to customers to ensure they are getting the most out of solutions in order to help grow our customer base and business volumes within a customer account. - Be the primary point of contact between the company and a number of designated corporate accounts. Focus on the Southern Europe Regions (French&Italian Market) Show less



Axway

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Success Manager

  • Feb 2019 - Oct 2020

  • Own and foster the business relationships between key stakeholders and Axway for the entire lifecycle of the customer • Optimize opportunities for expansion up-sell within the existing solutions • Establish/monitor KPIs and deliver periodic reports according to prescribed frequency • Identify adjacent opportunities for cross-sell sales • Leverage the tools provided for the delivery of Customer Success and help the team make the most efficient use of these tools • Engage with Axway product management to provide feedback from customers and to maintain awareness of product roadmap • Maintain clear documentation of all assigned customers Show less



Pricing Assistant

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2016 - Feb 2019

  • Optimization of the customer relationship on the existing portfolio • Identification and understanding of customers needs and expectations to make evolve the product in this direction • Accompaniment in the handling of the tool (training, good practices) • Follow-up and interaction with customers • Analysis of the use of the solution and measure of satisfaction • Identification and activation of additional sales opportunities • Optimization of the customer relationship on the existing portfolio • Identification and understanding of customers needs and expectations to make evolve the product in this direction • Accompaniment in the handling of the tool (training, good practices) • Follow-up and interaction with customers • Analysis of the use of the solution and measure of satisfaction • Identification and activation of additional sales opportunities



Accor

• France
• Hospitality
• 700 & Above Employee

• Loyalty Manager

  • Sep 2014 - Aug 2016

  • Animation and optimization of the Le Club AccorHotels loyalty program • Definition and implementation of marketing actions: CRM / loyalty • Monitoring, reporting, performance analysis and benchmarking of actions put in place • Editorial animation of social networks with a media agency • Relational event management in France and abroad • Animation and optimization of the Le Club AccorHotels loyalty program • Definition and implementation of marketing actions: CRM / loyalty • Monitoring, reporting, performance analysis and benchmarking of actions put in place • Editorial animation of social networks with a media agency • Relational event management in France and abroad



Daxl financial services

• Financial & Marketing Advisor

  • May 2012 - Sep 2012

  • Development of a marketing plan to extend the customer network • Study of sales evolution • Customer loyalty and market research • Development of a marketing plan to extend the customer network • Study of sales evolution • Customer loyalty and market research