Event Sales Manager - AIME (Asia Pacific Incentives & Meetings Event)

• Dec 2020 - Present

• Looking after Australian, Asian, and European markets • Actively selling and promoting AIME to the industry • Identifying, qualifying, and converting new leads • Reaching and exceeding sales targets • Attending industry events • Pro-actively managing a portfolio of over 400 accounts • Managing client database • Executing contracts • Onboarding new exhibitors to the registration and event platforms and helping them with meeting matching process • Delivering event on a yearly basis • Upselling sponsorship opportunities Show less

Business Development Manager

• Jan 2019 - Nov 2020

- Developing sales and identifying new business opportunities within the corporate market segment- Co-ordinating and managing all new account opportunities- Generating new business by qualifying leads from corporate and government marketsthrough internal databases and external sources- Prospecting for new business via tele-sales, face to face meetings, networking and emailcommunication- Pro-actively managing and servicing a portfolio of new and existing corporate accounts- Executing and negotiating any tenders, RFPs and corporate contracts in a timely and accuratemanner- Maximising revenue- Reaching and exceeding KPIs - Contributing to General Manager’s monthly report and producing monthly internet &corporate production report for owner’s month end reports- Proactively ensuring highest level of customer care- Creating and managing Hotel Grand Chancellor Melbourne’s Facebook page Show less

Business Development Executive

• Apr 2018 - Jan 2019

Event Booking Center Sales Executive

• Oct 2015 - Feb 2017

▪ Handling group and event inquiries ▪ Ensuring that all inquiries are handled in a timely manner and do necessary follow ups ▪ Liaising with intermediaries and direct clients ▪ Ensuring customer care ▪ Preparing detailed quotes ▪ Preparing contracts when group/event is confirmed ▪ Preparing handover files ▪ Day to day office work ▪ Working with various Extranet ▪ Handling group and event inquiries ▪ Ensuring that all inquiries are handled in a timely manner and do necessary follow ups ▪ Liaising with intermediaries and direct clients ▪ Ensuring customer care ▪ Preparing detailed quotes ▪ Preparing contracts when group/event is confirmed ▪ Preparing handover files ▪ Day to day office work ▪ Working with various Extranet

Event Booking Center Executive

• Feb 2015 - Oct 2015

▪ Handling group and event inquiries ▪ Ensuring that all inquiries are handled in a timely manner and do necessary follow ups ▪ Liaising with intermediaries and direct clients ▪ Ensuring customer care ▪ Preparing detailed quotes ▪ Preparing contracts when group/event is confirmed ▪ Preparing handover files ▪ Day to day office work ▪ Working with various Extranet ▪ Handling group and event inquiries ▪ Ensuring that all inquiries are handled in a timely manner and do necessary follow ups ▪ Liaising with intermediaries and direct clients ▪ Ensuring customer care ▪ Preparing detailed quotes ▪ Preparing contracts when group/event is confirmed ▪ Preparing handover files ▪ Day to day office work ▪ Working with various Extranet

Reservations Sales Agent

• Jan 2012 - Dec 2014

• Inserting reservations for individual clients, tour operator clients, corporate clients and for groups • Ensuring that the bookings are in order and confirmed back accordingly • Dealing with direct clients, corporate companies and tour operators • Ensuring customer care • Preparing quotations • Day to day office work • Working with various IT systems / Extranet • Inserting reservations for individual clients, tour operator clients, corporate clients and for groups • Ensuring that the bookings are in order and confirmed back accordingly • Dealing with direct clients, corporate companies and tour operators • Ensuring customer care • Preparing quotations • Day to day office work • Working with various IT systems / Extranet

Reservations Agent

• Aug 2010 - Jan 2012

• Sending reservations to hotels, ensuring that bookings are confirmed accordingly • Dealing with operator’s bookings on sell & report / Release basis • Monitoring and handling stop sales and overbooking situations • Liaising with foreign tour operators from various countries • Dealing with hoteliers and suppliers • Day to day office work • Working with various IT systems / Extranet • Sending reservations to hotels, ensuring that bookings are confirmed accordingly • Dealing with operator’s bookings on sell & report / Release basis • Monitoring and handling stop sales and overbooking situations • Liaising with foreign tour operators from various countries • Dealing with hoteliers and suppliers • Day to day office work • Working with various IT systems / Extranet