SzeLee Lai
Co-Founder and CTO at VIVA CITY - WeChat Mini Programs- Claim this Profile
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English Professional working proficiency
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Chinese Native or bilingual proficiency
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Malay Native or bilingual proficiency
Topline Score
Bio
Kevin Butler
I have worked with SzeLee on a number of projects during my time at Oracle and found him to be a very technically able individual. He can quickly grasp the technical requirement and challenges and has the client facing skills to probe deeper into the business need in order to deliver the best technical solution that meets this need. I have no hesitation in recommending SzeLee in a technical and/or client facing role
Janice Loh (She/Her)
I had the pleasure to work with Sze Lee on a CRM Implementation for our client. I admire his passion for and his ability to provide user friendly solutions to meet client's complex wants. He has strong expertise in Siebel applications and also ensured his team could meet all the tight deadlines.
Kevin Butler
I have worked with SzeLee on a number of projects during my time at Oracle and found him to be a very technically able individual. He can quickly grasp the technical requirement and challenges and has the client facing skills to probe deeper into the business need in order to deliver the best technical solution that meets this need. I have no hesitation in recommending SzeLee in a technical and/or client facing role
Janice Loh (She/Her)
I had the pleasure to work with Sze Lee on a CRM Implementation for our client. I admire his passion for and his ability to provide user friendly solutions to meet client's complex wants. He has strong expertise in Siebel applications and also ensured his team could meet all the tight deadlines.
Kevin Butler
I have worked with SzeLee on a number of projects during my time at Oracle and found him to be a very technically able individual. He can quickly grasp the technical requirement and challenges and has the client facing skills to probe deeper into the business need in order to deliver the best technical solution that meets this need. I have no hesitation in recommending SzeLee in a technical and/or client facing role
Janice Loh (She/Her)
I had the pleasure to work with Sze Lee on a CRM Implementation for our client. I admire his passion for and his ability to provide user friendly solutions to meet client's complex wants. He has strong expertise in Siebel applications and also ensured his team could meet all the tight deadlines.
Kevin Butler
I have worked with SzeLee on a number of projects during my time at Oracle and found him to be a very technically able individual. He can quickly grasp the technical requirement and challenges and has the client facing skills to probe deeper into the business need in order to deliver the best technical solution that meets this need. I have no hesitation in recommending SzeLee in a technical and/or client facing role
Janice Loh (She/Her)
I had the pleasure to work with Sze Lee on a CRM Implementation for our client. I admire his passion for and his ability to provide user friendly solutions to meet client's complex wants. He has strong expertise in Siebel applications and also ensured his team could meet all the tight deadlines.
Credentials
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The Data Scientist’s Toolbox
CourseraDec, 2014- Sep, 2024 -
TOGAF 9
The Open GroupMar, 2013- Sep, 2024
Experience
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VIVA CITY - WeChat Mini Programs
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United Kingdom
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Software Development
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1 - 100 Employee
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Co-Founder and CTO
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Nov 2015 - Present
Viva City helps the local restaurants in Australia and the UK to be "China Ready". We help to the restaurants to prepare to serve Chinese diners more efficiently and improve the spending per head. We have been working in a few big brands in London and now we are expanding in Queensland with the help of the Queensland government. The app is available in App Store: https://appsto.re/gb/GAHpab.i My responsibilities are: - Build and validate the market in Australia - Manage and plan for the cost and effectiveness of the technologies - Assist in developing and executing the marketing strategies to promote the application in China, especially in WeChat, and Weibo - Develop a business process for the product and other integrations - UX and UI design for the product and marketing materials - Design and develop the applications for multi-platforms like iOS, web app, backend technology with different integrations - Plan for product roadmap for the business Show less
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Founder
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Dec 2014 - Aug 2015
Technology start-up that wants to improve the travel planning time to a new city. The company is currently focusing on London tourism businesses and make the information is accessible through the website. My responsibilities are: ● Fully in-charged the business plan, product design, roadmap and test plans of the product ● Engineer the algorithm and website with newly learned skills like Python, Elasticsearch ● Plan product roadmap and decided the technology and timeline ● Continuous developing the intelligence logic into the application to include Machine Learning technique to provide much more relevant datasets and learn the user behaviour ● Delivered the product within 6 months by using the lean start-up methodology for fast delivery and user testing Show less
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Oracle
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United States
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Warehousing
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1 - 100 Employee
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Principal Consultant
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Apr 2008 - Nov 2014
I was working under the professional service team and specialised in Siebel CRM solution. I have provided professional consulting service to various rail key clients like Vodafone Qatar, Vodafone UK, Orange France, and Colt. Most of the projects are at least £10 million of contract and based in London, Paris, Barcelona, Naples, and Reading. I have been proactively taking part in all aspects of project business development and system integration. My involvements are: ● Delivered working solutions on time with all the agreed documentations ● Designed and implemented complex integrations like CTI, email and automatic routing for call centre and that improved the customer service efficiency by 30% ● Recommended and presented critical performance improvement processes and solutions, which is normally not the first priority for business stakeholders’ requirements ● Increased the call centre productivity by 40% by training the agents who are using the system ● Specialist in integrating complex Order Management business workflows between different Oracle applications, such as CRM application, billing system and order fulfilment system ● Siebel Expert in verifying the solution was implemented according to the best practices ● Worked in the projects which used different project management methodologies like, Waterfall, Scrum and Agile ● Worked closely with the off-shore team in India to supervise the tasks delivered by the team Show less
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BearingPoint
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Netherlands
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Business Consulting and Services
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700 & Above Employee
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Technical Lead
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Jun 2007 - Dec 2007
Bearing Point was an international consulting firm from US. Bearing Point won 1 million dollars contract to deliver Siebel CRM implementation for VISA Asia Pacific. I worked as a team lead to manage the solution and the technical team of 8 members. This was an aggressive short project to be completed within 5 months. My responsibilities are: ● Delivered quality solution on time within the timeline ● Managed and participated in requirements and design with business stakeholders ● Managed the technical team with defined tasks, which helped the project manager to project the milestone and complication of the tasks ● Improved the delivery time by making sure the team was utilising the out-of-the-box functions without spending efforts and time to customise the application. ● Simplified the bug tracking process by implemented issue tracking system with MS Access due to the lack of internet connection. ● Improved the quality of the solution by introducing peer-to-peer review process to make sure the delivery was being crossed check by other team members ● Planned and prioritized the activities for production deployment to utilise the designated time Show less
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Accenture Technology Solutions
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France
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Civic and Social Organizations
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1 - 100 Employee
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System Analyst
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Oct 2002 - May 2007
Accenture is the leading consulting firm from US. I joined Accenture since I graduated from the university and had progressed my career from programme to System Analyst. I had been working in different multi million dollars of projects which were going through major transformation to improve customer support and process efficiency. I was trained to use Siebel CRM application, which was the selected for the project delivery. My involvements are: ● Led the production support team to manage and fix the customer’s product issues by improving the customer’s confidence with the quality delivery and the well-explained of the cause and ways to fix the issues ● Led the technical integration team to integrate Siebel CRM with the bank’s legacy systems ● Designed a flexible and easy to maintain service to integrate with bank’s legacy systems through standard Web Service ● Delivered tasks on time and assisted the other team member with the extra time ● Developed different functional area with varies technical skills like Siebel Workflow, and eScript to meet the business requirements ● Applied the best practice recommendation during the project development to minimise the performance impact Show less
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Education
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1997 - 2002
Multimedia University
Bachelor of Information Technology, Software Engineering
