Experience

West Hills College Lemoore

• United States
• Higher Education
• 1 - 100 Employee

• CTE Counselor/Counseling Faculty

  • Aug 2023 - Present

  Expand CTE students’ potential and lead them to employment or pursue higher education, and continue to build strong partnerships with the community.

• Adjunct Counselor/Evaluator

  • Oct 2021 - Aug 2023

   Provide comprehensive counseling services to students, including academic, career, personal, transfer, and financial aid counseling.  Develop appropriate comprehensive student educational plans for associate degrees and certificates programs.  Assist students with college procedures and policies including registration, student petitions – probations & reinstatement petitions, AB 705 regulation, graduation requirements for Associate degrees and Transfer degrees (ADT), CSU/UC transfer… Show more  Provide comprehensive counseling services to students, including academic, career, personal, transfer, and financial aid counseling.  Develop appropriate comprehensive student educational plans for associate degrees and certificates programs.  Assist students with college procedures and policies including registration, student petitions – probations & reinstatement petitions, AB 705 regulation, graduation requirements for Associate degrees and Transfer degrees (ADT), CSU/UC transfer applications/ requirements, career exploration/ assessments.  Evaluate over 2000 college transcripts to determine transferable credits through TES/ ASSIST/ College Source/Transferology.  Review over 600 graduation applications for degrees/certificates graduate eligibility with degree audits per semester.  Determine over 400 nursing applications for the nursing program with the Allied Health counseling faculty.  Work collaboratively with faculty, staff, and administrators to improve instructional programs and student success initiatives.  Review data on student success and achievement with Civitas and Tableau to provide student support and counseling services.  Provide intentional case-management services to students and perform follow-up services with Early Alert responses to connect students with campus resources referrals – tutorial services, supplemental instruction (SI) sessions, or mental health counseling.  Work with faculty to implement the Guided Pathways model – Strong Framework aligns with the onboarding process, academic pathways, student retention/ involvement, and student completion/ transfer to four-year institution support.  Serve as an advocate for low-income and underrepresented students with specialized counseling services and basic needs resources referrals – food pantry, technology checkout, CalFresh, emergency funds, or wellness counseling services.

• Academic Advising Specialist II

  • Oct 2019 - Oct 2021

   Provided academic advising, career assessment, and educational planning (Student Educational Plans) to students.  Assisted students in the onboarding and matriculation process: admissions, placement, orientation, counseling pre-evaluated college transcripts, and transfer CSU Apply /UC (TAG) applications.  Counseled students with personal concerns and provide appropriate psychological counseling referrals- DRAW with follow-ups.  Interpreted multiple measures along with High School… Show more  Provided academic advising, career assessment, and educational planning (Student Educational Plans) to students.  Assisted students in the onboarding and matriculation process: admissions, placement, orientation, counseling pre-evaluated college transcripts, and transfer CSU Apply /UC (TAG) applications.  Counseled students with personal concerns and provide appropriate psychological counseling referrals- DRAW with follow-ups.  Interpreted multiple measures along with High School transcripts under AB 705 regulation.  Evaluated over 2000 in-state, out-of-state, and foreign college transcripts and transferable coursework through TES/ Assist.org.  Reviewed a high amount of nursing applications and graduation applications with degree audits per semester.  Administered Prior Learning Assessment (PLA) options such as Credit by Exam, Military credits (ACE), Advanced Placement Exam (AP), CLEP, IB exam, Portfolio Assessment, and 2+2 Articulation practices.  Served as a dual enrollment advisor to work with feeder high schools and students from 7th – 12th grades with academic college preparation; assisted high school counselors with the dual enrollment application process.  Conducted group presentations, student success workshops, transfer CSU/UC application workshops with diverse populations: work adults & high-school students.  Advocated students to participate in student engagement activities: student life events and community services -Eagle Panty.  Analyzed student enrollment data (FTE) and reports to facilitate student recruitment events.  Communicated effectively with students, staff, and faculty daily by answering questions via email, phone, chat, or Zoom to ensure to deliver high-quality customer services and experience to them.

• Student Services Technician

  • Sep 2016 - Oct 2019

   Assisted students with technical help: Student portal, Canvas, college web site, National Clearing House, CCC Apply & CSU Apply.  Directed students to related services programs/resources: Financial Aid/ DSPS/ EOPS/Veterans Center/ Tutorial center/ASG, etc.  Processed admissions applications/ residency/ student registration/ student petitions/ dual enrollment with the Colleague system.  Issued official transcripts, enrollment verification, and student ID cards.  Maintained… Show more  Assisted students with technical help: Student portal, Canvas, college web site, National Clearing House, CCC Apply & CSU Apply.  Directed students to related services programs/resources: Financial Aid/ DSPS/ EOPS/Veterans Center/ Tutorial center/ASG, etc.  Processed admissions applications/ residency/ student registration/ student petitions/ dual enrollment with the Colleague system.  Issued official transcripts, enrollment verification, and student ID cards.  Maintained records of student attendance, instructor drops, and grades under FERPA regulations to ensure a high level of confidentiality for students. And uploaded student documentation to Onbase records management system on a timely basis.  Reviewed students’ external transcripts to clear their course pre-requisite requirements in Datatel for registration.  Guided students through the registration process including scheduling and registering classes through the student portal.  Contributed to developing student services guides, student success team orientations, student workshops, and outreach events.  Served as a point of contact with high school counselors/students for the dual enrollment process.  Coached student workers with duties performance and created trainee handbook for training purposes.  Handled cashier duties to collect tuition payments/ student fee at the counter.



Reedley College

• United States
• Higher Education
• 100 - 200 Employee

• Adjunct Counselor

  • Jun 2021 - Aug 2023

   Provide counseling for personal, career, transfer, and all academic matters via in-person, zoom, and phone appointments.  Create comprehensive student educational plans (SEPs) to support student success and completion among different pathways.  Assist students with academic probation and reinstatement status; follow up early alert with students; and review student petitions for course repetition, overload units, academic renewal, graduation, and CSU / IGETC certifications eligibility.… Show more  Provide counseling for personal, career, transfer, and all academic matters via in-person, zoom, and phone appointments.  Create comprehensive student educational plans (SEPs) to support student success and completion among different pathways.  Assist students with academic probation and reinstatement status; follow up early alert with students; and review student petitions for course repetition, overload units, academic renewal, graduation, and CSU / IGETC certifications eligibility.  Utilize district information management system -Colleague by Ellucian and district student information management system - Starfish to provide counseling assistance, Early-Alert follow-ups with Flags, Kudos, and Referrals to communicate students and student services team to support students’ needs.  Participate and assist with the preparation of the counseling program review by using eLumen, student learning outcomes, service area outcomes, evaluation, and data analysis.  Attend Counseling Learning Area (CLA) meetings and CSU/UC transfer conferences/ training regularly.  Administer the Degrees When Due project (IHEP) to increase student attainment and close equity gaps in adult education.  Work collaboratively with evaluators and A&R staff on transcript evaluations and degree audits for graduation applications. Show less  Provide counseling for personal, career, transfer, and all academic matters via in-person, zoom, and phone appointments.  Create comprehensive student educational plans (SEPs) to support student success and completion among different pathways.  Assist students with academic probation and reinstatement status; follow up early alert with students; and review student petitions for course repetition, overload units, academic renewal, graduation, and CSU / IGETC certifications eligibility.… Show more  Provide counseling for personal, career, transfer, and all academic matters via in-person, zoom, and phone appointments.  Create comprehensive student educational plans (SEPs) to support student success and completion among different pathways.  Assist students with academic probation and reinstatement status; follow up early alert with students; and review student petitions for course repetition, overload units, academic renewal, graduation, and CSU / IGETC certifications eligibility.  Utilize district information management system -Colleague by Ellucian and district student information management system - Starfish to provide counseling assistance, Early-Alert follow-ups with Flags, Kudos, and Referrals to communicate students and student services team to support students’ needs.  Participate and assist with the preparation of the counseling program review by using eLumen, student learning outcomes, service area outcomes, evaluation, and data analysis.  Attend Counseling Learning Area (CLA) meetings and CSU/UC transfer conferences/ training regularly.  Administer the Degrees When Due project (IHEP) to increase student attainment and close equity gaps in adult education.  Work collaboratively with evaluators and A&R staff on transcript evaluations and degree audits for graduation applications. Show less



West Hills College Coalinga

• Higher Education
• 1 - 100 Employee

• Tutor/ Library Assistant

  • Dec 2015 - Aug 2016

   Performed tutorial services for academics students in Lower GE areas  Prepared English conversational partner program services  Assisted students with check in/out materials and provide basic computer skills  Designed monthly-holiday display  Processed new materials such as book collections, DVD and textbooks  Managed library LibGuides, library catalog database through WorldCat Catalog System  Performed tutorial services for academics students in Lower GE areas  Prepared English conversational partner program services  Assisted students with check in/out materials and provide basic computer skills  Designed monthly-holiday display  Processed new materials such as book collections, DVD and textbooks  Managed library LibGuides, library catalog database through WorldCat Catalog System



MathConcept Education

• Hong Kong
• Education Administration Programs
• 1 - 100 Employee

• Center Manager/ Senior Mathematics Instructor

  • Aug 2012 - Oct 2015

   Created curriculum to meet students’ needs and provided input to strategic teaching plans.  Collaborated with the center director by handling administrative duties such as staff payroll, student enrollment procedure, tuition fees, record keeping, and class schedules.  Interviewed candidates monthly, provided training to support and supervise a team of 5 committed tutors.  Managed the center operation budget and monitored the revenue budget, expense reports, and cash advances. … Show more  Created curriculum to meet students’ needs and provided input to strategic teaching plans.  Collaborated with the center director by handling administrative duties such as staff payroll, student enrollment procedure, tuition fees, record keeping, and class schedules.  Interviewed candidates monthly, provided training to support and supervise a team of 5 committed tutors.  Managed the center operation budget and monitored the revenue budget, expense reports, and cash advances.  Provided training support and supervised a team of 5 committed tutors.  Executed marketing decisions and selling strategies/ promotions at the headquarter office.  Taught Math concepts and mathematics problem-solving skills for over 100 K-12 students.  Communicated with parents about academic advice and progress reports of their children. Show less  Created curriculum to meet students’ needs and provided input to strategic teaching plans.  Collaborated with the center director by handling administrative duties such as staff payroll, student enrollment procedure, tuition fees, record keeping, and class schedules.  Interviewed candidates monthly, provided training to support and supervise a team of 5 committed tutors.  Managed the center operation budget and monitored the revenue budget, expense reports, and cash advances. … Show more  Created curriculum to meet students’ needs and provided input to strategic teaching plans.  Collaborated with the center director by handling administrative duties such as staff payroll, student enrollment procedure, tuition fees, record keeping, and class schedules.  Interviewed candidates monthly, provided training to support and supervise a team of 5 committed tutors.  Managed the center operation budget and monitored the revenue budget, expense reports, and cash advances.  Provided training support and supervised a team of 5 committed tutors.  Executed marketing decisions and selling strategies/ promotions at the headquarter office.  Taught Math concepts and mathematics problem-solving skills for over 100 K-12 students.  Communicated with parents about academic advice and progress reports of their children. Show less



West Hills College Coalinga

• Higher Education
• 1 - 100 Employee

• Students Support Service Program Assistant

  • Oct 2011 - Jan 2012

   Developed and coordinated students tutorial services  Evaluated students’ progress reports and provided academic advice for students  Performed tutorial services for academics students in Mathematics

• International Students Program Secretary

  • Aug 2011 - Oct 2011

   Offered interpretation services in Cantonese/Chinese for international students.  Processed students’ applications for computerized record-keeping systems.  Conducted program orientations and managed field trips for students.  Organized international student program events, activities schedules, and data reports.  Handled public relations: answer, screen, and refer inquiries electronically and in person.  Assisted international students’ needs and problems.

• Library Tutor and Assistant

  • Sep 2008 - Oct 2011

   Performed tutorial services for academics students in Lower GE areas  Prepared English conversational partner program services  Assisted students with check in/out materials and provide basic computer skills  Designed monthly-holiday display  Processed new materials such as book collections, DVD and textbooks  Managed library LibGuides, library catalog database through WorldCat Catalog System



Wild Water Adventure Park

• United States
• Entertainment Providers
• 1 - 100 Employee

• Marketing Department Assistant

  • Jun 2011 - Sep 2011

   Coordinated Facebook and social media advertising  Organized promotion events  Performed data entry tasks daily  Provided customer services by phone and emails  Coordinated Facebook and social media advertising  Organized promotion events  Performed data entry tasks daily  Provided customer services by phone and emails



La Tapatia Tortilleria Inc

• United States
• Food Production
• 1 - 100 Employee

• Marketing Department Intern

  • Jan 2011 - May 2011

   Worked as an interpreter in Cantonese/ Mandarin with Chinese customers  Organized promotion events  Obtained quality control procedure skills and presentational skills  Worked as an interpreter in Cantonese/ Mandarin with Chinese customers  Organized promotion events  Obtained quality control procedure skills and presentational skills



West Hills Community College District

• United States
• Education Administration Programs
• 1 - 100 Employee

• Marketing Department Intern

  • Sep 2010 - Dec 2010

   Planned and coordinated “Dedication of Wellness Center” event  Developed media relations  Organized event procedures and materials  Planned and coordinated “Dedication of Wellness Center” event  Developed media relations  Organized event procedures and materials