Customer Service Staff

• Apr 2022 - Present

• Taking orders and using the till, ensuring the safe and correct handling of all cash. • Having a very good understanding of floor management and table service. • Communicating with customers to understand their needs and support them. • Taking orders and using the till, ensuring the safe and correct handling of all cash. • Having a very good understanding of floor management and table service. • Communicating with customers to understand their needs and support them.

Freelance Blogger

• Jul 2020 - Present

Doing personal social media improved my self-learning and development, it also helps my confidence. Doing personal social media improved my self-learning and development, it also helps my confidence.

Digital Marketing Specialist

• Oct 2021 - Mar 2022

• Optimised SEO performance by researching and implementing high-quality content recommendations. • Managed official websites and social media accounts such as Facebook. • Designed and managed Facebook CPM, and CPC ad campaigns, increasing lead generation by 23%. • Increased web traffic by 18% by writing innovative and on-trend blog articles. • Monitored and analysed the performance of the official website and Facebook and email marketing by google Analysis or each platform backstage • Used email marketing such as Mailchimp to gather the customer email as Customer Relationship Management, and regularly sent emails to them based on their interest.

Internet Marketing Assistant

• Nov 2020 - Oct 2021

• Tasked with maintaining, and posting new campaigns, translating on the English and Chinese company websites, and maintaining the vintage product descriptions and tasting notes. • Maintained the social media platform of the company, planned campaigns, scheduled the plans as well as analysis performance. • Import procurement-related and purchase, sales, and inventory control. • Researched Products and brands of current affairs or other wine companies’ information to create the content for marketing, campaigns and events, and social media content. • Used computer graphic design software such as Adobe Illustrator and Adobe Photoshop for advertisement • Carried out the planning and execution of channel activities. (Mainly in our real shops)

Digital Marketing Specialist

• Jul 2020 - Nov 2020

• Maintained the social media platform of the client’s company, planned campaigns, scheduled the plans, responded to messages, received orders as well as analysis the background. • Wrote play-script, filmed, and found and contacted suitable influencers for social media content to our clients based on suitability for their brands. • Contacted relevant Media vendors, such as video editors and web companies • Familiar with social networking sites, could create topics, increase the company´s exposure and click-through rate, and other marketing operations. • Worked with a team to plan presentations for mid or long-term business plans and report ideas, goals, and budgets to customers.

Student Association

• Sep 2019 - Aug 2020

global week for Taiwanese culture at Nottingham Trent University global week for Taiwanese culture at Nottingham Trent University

Volunteer

• Oct 2019 - Feb 2020

Senior Sales Consultant

• 2016 - 2017

• Assisted customers with purchases and provide a high level of customer service. • Recommended new or existing products to customers based on their needs, to meet and exceed KPIs and targets and generate significant company profits. • Introduced knowledge regarding Cigars and Wine to customers. • Assisted customers with purchases and provide a high level of customer service. • Recommended new or existing products to customers based on their needs, to meet and exceed KPIs and targets and generate significant company profits. • Introduced knowledge regarding Cigars and Wine to customers.

Sales Specialist

• 2016 - 2016

Shop Assistant

• Sep 2012 - Oct 2013

• Providing excellent customer service on the tills • Set up the counter/window displays etc • Ensure sweetie shelves are looking good and stock rotation • Merchandising and maintaining products and upkeeping hygiene standards • Carry out cleaning tasks throughout the day where required • Providing excellent customer service on the tills • Set up the counter/window displays etc • Ensure sweetie shelves are looking good and stock rotation • Merchandising and maintaining products and upkeeping hygiene standards • Carry out cleaning tasks throughout the day where required