Synjn Zane

Information Technology Director / Manager at Minnesota Computer Systems, Inc. (MCSI)
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Cisco Certified Technician Routing & Switching
    Cisco
    Dec, 2020
    - Nov, 2024
  • API Technologies NETGARD
    Toshiba Corporation
    Jul, 2020
    - Nov, 2024
  • Toshiba Top Tech Award
    Toshiba Business
    Jul, 2020
    - Nov, 2024
  • e-Studio Hardware Top Tech Award
    Toshiba Corporation
    Jul, 2020
    - Nov, 2024
  • Microsoft Authorized Refurbisher
    Microsoft
    Feb, 2020
    - Nov, 2024
  • Networking Proficiency
    Toshiba Corporation
    Feb, 2020
    - Nov, 2024
  • E-Bridge Controller CBT Technician
    Toshiba Corporation
    Jan, 2020
    - Nov, 2024
  • Secure MFP Certified
    Toshiba Corporation
    Jan, 2020
    - Nov, 2024
  • Apple Certified iOS Technician (ACiT) Certification (2019)
    Apple
    Dec, 2019
    - Nov, 2024
  • Apple Certified iOS Technician 2019 SVC-19A
    Apple
    Dec, 2019
    - Nov, 2024
  • Color Theory & Technology
    Toshiba Corporation
    Nov, 2019
    - Nov, 2024
  • E-Bridge New Gen Certified Technician
    Toshiba Corporation
    Nov, 2019
    - Nov, 2024

Experience

  • Minnesota Computer Systems, Inc. (MCSI)
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Director / Manager
      • Oct 2021 - Present

      - Created and managed implementation of commercial and consumer tech support plan and design solutions for a variety of managed client environments.- Implementation of new Managed IT strategies, Hardware, Software & Cloud offerings increased Contract Revenue by 786.31% and Sales Revenue by 254.39% for the 2020-21 year compared to the prior year. (19-20)- Manage & hire IT Department staff, technician project assignment, handle direct sales, purchasing, inventory, customer contracting, and lead technical project implementations. - Create SOPs & internal documentation, training & coaching/disciplinary action.- *All items listed in my Supervisor role through MCSI also apply to this position.

    • Information Technology Supervisor
      • Aug 2019 - Present

      - Provide Remote Technical assistance to clients, covering a wide range of devices and systems. Windows, MacOS, Linux, all large name-brand Multi-Function Printers (MFP), Windows Server 2012/16/19.- Provide on-site technical assistance to clients, covering all devices and systems above as well as troubleshooting routers/modems, firewalls installation & configuration, server installs/management, MFP installation troubleshooting.- Disaster recovery from hardware failure and malware/ransomware attacks, including Data Recovery, firewall installation and configuration, and reconfiguring and securing client’s network.- Build/configure both New & custom Servers; install/configure VMs and VPN profiles & tunnels for secure client access to company resources. - Implement and manage Active Directory Users/Groups. Provisioning virtualized RDP profiles for connected users to access specialized programs & company files.- Install and configure software programs for a variety of clients & environments, including calibration and configuration of Xray machines & programs.- Data Transfers, Full-system cloning, Migration and Recovery.- Install, Setup and configure security camera systems, mobile monitoring and recording.- Setup/Configure + Troubleshoot building-wide audio, visual, and POS systems.- Install and test coverage of mesh networks over large areas.- Build, Manage, and style Websites for a variety of clients, primarily through Joomla T3 & T4 platforms with added CSS & HTML.

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Geek Squad Agent
      • Aug 2018 - Aug 2019

      - Diagnose & resolve issues on client units ranging from various devices, manufacturers, and operating systems. - Install and manage Anti-Virus programs, Microsoft Office suites, VM programs, CAD software, Tax software, Printer drivers, Manufacture & Driver updates. - Data Recovery & Data Transfers / Backups to Internal and External drives and Cloud based services. - Run Hardware diagnostics to locate problem parts and replace as needed - Locate & remove malware using multiple programs & techniques. - Diagnose and resolve a wide variety of Operating System / Software related issues. - Work with clients to understand and resolve issues with their technology via client facing and over the phone. - Adhere to Data Privacy laws in the Geek Squad precinct for both client units involving data transfers and to protect proprietary information & tools for the company.

  • Sam's Club
    • United States
    • Retail
    • 700 & Above Employee
    • Electronic Sales Associate
      • Jan 2017 - Aug 2018

      - Working with Members to assist them in purchasing electronic devices. - Keeping up-to-date on the latest technology available on the market. - Processing device returns - Answering all tech-related questions / issues + Providing repairs on approved items Tracking and ordering inventory - Working with Members to assist them in purchasing electronic devices. - Keeping up-to-date on the latest technology available on the market. - Processing device returns - Answering all tech-related questions / issues + Providing repairs on approved items Tracking and ordering inventory

  • Acosta
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Sales Merchandiser
      • Jan 2013 - Nov 2015

      - Responsible for maintaining and managing the inventory of multiple store locations across the State of Colorado - Establishing relationships with Store Management of each location to accomplish monthly goals for both their personal store requirements and the supplier’s financial investment in every given promotional event active throughout the company. - Maintaining excellent coverage of all promotional events and securing correct locations of all mods paid for by the supplier. - Tracking and Ordering all items according to supplier’s standards. - Self-managing: Scheduling all stores for weekly follow-ups, frequent involvement with both in-store management and corporate to address our supplier’s needs. - Conference calls and Daily reporting of current inventory and progress of all promotional events. *Received TOP 500 Sales Associate Award for the U.S.A, and TOP Sales Associate Award for the State of Colorado*

Education

  • St Cloud Technical and Community College
    Associate of Arts and Sciences - AAS, Network and System Administration/Administrator
    2018 - 2020

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