Experience

AKIRA/shopAKIRA.com

• United States
• Retail Apparel and Fashion
• 300 - 400 Employee

• Technical Supervisor

  • Jul 2023 - Present

  Chicago, Illinois, United States Managing the day to day operations for the customer support team with a focus on streamlining processes, on-going training & development, and quality assurance

• Customer Experience Specialist

  • Nov 2022 - Present

  Chicago, Illinois, United States Providing ongoing support to our Customer Service Team and working cross-collaboratively to improve processes & systems for the customer experience across all channels.



Creative Lifestyle Consulting LLC

• Entrepreneur

  • 2019 - Present

  Chicago, Illinois, United States Offering creative solutions & business administration services to small businesses & entrepreneurs



Local Eclectic

• United States
• Retail
• 1 - 100 Employee

• Senior Customer Experience

  • Jul 2021 - Oct 2022

  Chicago, Illinois, United States Solving problems for customers, both technical and non-technical, and managing our long-term customer relationships through the renewal experience by targeting high retention and growth outcomes. •Analyze customer needs and sentiment across thousands of monthly interactions and interpret customer feedback • Identify and escalate trends in customer issues, inquiries, returns • Identify opportunities to increase growth and efficiency within the customer experience and drive positive… Show more Solving problems for customers, both technical and non-technical, and managing our long-term customer relationships through the renewal experience by targeting high retention and growth outcomes. •Analyze customer needs and sentiment across thousands of monthly interactions and interpret customer feedback • Identify and escalate trends in customer issues, inquiries, returns • Identify opportunities to increase growth and efficiency within the customer experience and drive positive business outcomes. • Collaborate with various teams to troubleshoot and rectify issues reported by customers • Understanding both customer and partner needs • Lead client experience projects, from design and creation of a vision, to operationalizing and realizing the vision •Support implementation of Voice of Customer through collaborating with cross-functional partners Show less



Semicolon Bookstore & Gallery

• Creative Assistant

  • 2019 - 2020

  Chicago, Illinois • Enhanced digital marketing strategy, increasing following and engagement across social media channels. • Oversaw website design and management to increase web traffic & conversion • Developed an email marketing strategy and built a mailing list of 500+ contacts • Managed programming and events, including Art Gallery Residency, Independent Book Publishing, Local Partnerships, and Public & Private events.



Fueled Collective

• United States
• Hospitality
• 1 - 100 Employee

• Community Manager

  • 2019 - 2019

  Chicago •Managed daily administrative tasks and facilities operations. •Established a community culture through ongoing programming and events to build relationships among members. •Developed networking opportunities by partnering with local service providers and resources for entrepreneurship.



Carver 47 Cafe and Experiment Bar

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Manager

  • 2018 - 2019

  Chicago, Illinois Carver 47 is an arts-focused experimental cafe located in Chicago's Southside Kendwood neighborhood and apart Little Black Pearl. Working closely with the manager, I implemented inventory management systems reducing waste and eliminating excessive ordering, improved customer experience and increased sales through staff training and development, managed social media and marketing increasing engagement, and redeveloped and refined the menu for front and back of house teams.



Rebuild Foundation

• United States
• Artists and Writers
• 1 - 100 Employee

• Assistant Manager - Currency Exchange Cafe

  • 2017 - 2018

  Chicago Currency Exchange Cafe was located in Washington's Park neighborhood, apart of a new development of retail and public spaces revitalizing Chicago's Southside neighborhoods. Serving up a fusion of southern Soul and Mexican inspired dishes along with locally roasted coffee and specialty drinks. Working closing with the manager, I oversaw day-to-day operations and management including opening and closing and bank deposits. Improving customer experiences and increase sales by increasing staff… Show more Currency Exchange Cafe was located in Washington's Park neighborhood, apart of a new development of retail and public spaces revitalizing Chicago's Southside neighborhoods. Serving up a fusion of southern Soul and Mexican inspired dishes along with locally roasted coffee and specialty drinks. Working closing with the manager, I oversaw day-to-day operations and management including opening and closing and bank deposits. Improving customer experiences and increase sales by increasing staff productivity, managing inventory, and resolving both customer and staff concerns. Coordinating private and public events; managing event staff and catering operations on and off-site. Show less