Experience

Beverly Group

• Malaysia
• Real Estate
• 1 - 100 Employee

• Senior Customer Service Executive

  • Sep 2019 - Present

  Maintain Product Expertise In order to answer customer complaints and questions, senior customer service representatives must be experts in the products offered by their employer. This requires one to take the initiative to master every feature and benefit of each product. Answer Customer Questions through Phone and Email In addition to their regular duties of answering customers basic questions, senior customer service representatives are responsible for handling complaints that are too complex to be handled by junior staff. Keep Track of Customer Conversations Senior customer service representatives use customer relationship management software to document each customer interaction to help streamline the customer service process and notice trends to report back to the product development team. Show less



Mah Sing Group Berhad

• Malaysia
• Real Estate
• 400 - 500 Employee

• Customer Service Executive

  • Jun 2017 - Sep 2019



SATS Ltd.

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Load Controller

  • Mar 2016 - Apr 2017

  OBJECTIVES and/or ESSENTIAL DUTIES Perform Load Controller tasks for all types of aircrafts as defined by IATA. Possess an acceptable level of qualification and professionalism in line with international standards in order to ensure flight safety. MAIN TASKS: Prepare all Weight & Balance relevant documentation for the flight. Order required number of baggage containers for ULD aircraft. Function as central communication hub between dispatch, ground handler, baggage room, catering, fueling, ticket counter, boarding gate, cargo and other service providers. Transmit Estimated Zero fuel weight (EZFW) to flight dispatch. Prepare the Loading Instructions for arrival and departure. Communicate with Cargo department for final cargo weight and DG loading information. Brief the Loading Supervisor for the proper loading of baggage and cargo as per load plan. Complete the Notoc (loading positions) prepared by cargo handling agent. Add special load information to Notoc or separate sheet according to the Airlines procedures. Receive final passengers breakdown from the ticket counter and gate after the flight has been finalized. Receive Final fuel order from the Cockpit or Ramp agent. Show less



Malaysian Airline System Berhad

• Malaysia
• 1 - 100 Employee

• Leading Stewardess

  • Dec 1993 - Dec 2015

  Job Description High-quality, personal and safe service is the key to being a great Malaysia Airlines attendant. Candidates should be excellent at multitasking, have outstanding people skills and be experts at working through all types of situations. We provide on-site training for new hires, no prior training required. Flight attendant duties include, but are not limited to: Participate in pre-flight briefings with fellow crewmembers. Ensure the highest level of safety by inspecting safety equipment, announcing and demonstrating safety procedures and verifying passengers’ compliance with safety regulations throughout all stages of flight. Make passengers feel comfortable by welcoming them aboard the aircraft, assisting with carry-on luggage, providing beverage and snack services, answering questions, providing timely information and accommodating special requests. Provide care for passengers who require special assistance, including unaccompanied minors and passengers with disabilities. Inspect aircraft cabins and order supplies in preparation for each flight. Provide reassurance to passengers during flight delays, rough air, etc. Complete all company required paperwork and reporting in a timely and accurate manner. Direct and assist passengers in the event of an emergency Show less