International Sales & Administration Support Executive

• Aug 2021 - Present

Reporting to Managing Director International. Work with Export and Operations Logistics Manager to process orders received from UK and export customers. Customer service. Project management. Ensure that all products and literature are compliant with current legislation, regulations and business needs .e.g. Trading Standards Compliance Support Dealing with customers complaints. Ensure all relevant spreadsheets and systems are updated with customer order details. Use knowledge of Microsoft Office & IT systems to look at ways of streamlining the order operations process to develop ways of saving both time and company resource. Communication and coordination for development of Export related enquiries or tasks to be completed Sales support Weekly communications with partners Order/ forecasting process Product & Marketing Support Quality Management Legal compliance/obligations Approvals/certification for markets Packaging development Documentation IPR/Trademark Registration Involvement in NPP Maintain information library Communicate with all relevant third parties, customers and employees to ensure that agreed delivery requirements / times are met and all supporting documentation is supplied. Contribution to layout, copy, and technical illustrations Translation for leaflets and instructions Logistics Support Supply Chain/Logistics – optimise efficiencies through Export / importing coordination Provide all necessary shipping documentation Coordination of product sales forecast and ensure stock of spare parts

Export Administrator

• Feb 2021 - Jul 2021

Administration Order Processing Work with Export and Operations Logistics Manager to process orders received from UK and export customers. Communicate with all relevant third parties, customers and employees to ensure that agreed delivery requirements / times are met and all supporting documentation is supplied. Liaise with customers by either e-mail or phone if there are any discrepancies with orders. Ensure all relevant spreadsheets and systems are updated with customer order details. Use knowledge of Microsoft Office & IT systems to look at ways of streamlining the order operations process to develop ways of saving both time and company resource. Projects – as required Sales support Monthly updates to all partners Weekly communications with partners / markets Adhoc communications where needed Order/ forecasting process Quality Management Legal compliance/obligations Approvals/certification for markets Packaging development Documentation Registration Maintain information library Contribution to layout, copy, and technical illustrations Translation for leaflets and instructions Logistics Support Supply Chain/Logistics – optimise efficiencies through Export / importing coordination Provide all necessary shipping documentation Coordination of product sales forecast and ensure stock of spare parts Compliance Support Ensure that all products and literature are compliant with current legislation, regulations and business needs .e.g. Trading Standards

Warehouse Administrator

• Nov 2020 - Jan 2021

general warehouse administration stock management dealing with HGV drivers answering e-mails and phone calls dealing with customers general secretarial duties preparing delivery notes supporting managers/supervisors in smooth warehouse operating general warehouse administration stock management dealing with HGV drivers answering e-mails and phone calls dealing with customers general secretarial duties preparing delivery notes supporting managers/supervisors in smooth warehouse operating

Team leader

• Jul 2020 - Nov 2020

- managing team up to 6 people; -supporting operations manager; -daily administrative duties; -stock controllig; -ensuring orders are sorted and prepared for next stage of process; -motivating staff; -ensuring that staff meet the deadlines - managing team up to 6 people; -supporting operations manager; -daily administrative duties; -stock controllig; -ensuring orders are sorted and prepared for next stage of process; -motivating staff; -ensuring that staff meet the deadlines

Depot administrator

• Dec 2019 - Apr 2020

General depot/ depot operations administration. Duties: -general day to day administration - recording of purchase orders -processing and coding invoices - payroll processing -general secretarial duties -updating notice boards - organizing social events -liasing with credit and billing department to resolve queries - Monitoring & reconciling automated payments for self employed drivers -administrating stock of uniforms and stationary -maintaining operational reports General depot/ depot operations administration. Duties: -general day to day administration - recording of purchase orders -processing and coding invoices - payroll processing -general secretarial duties -updating notice boards - organizing social events -liasing with credit and billing department to resolve queries - Monitoring & reconciling automated payments for self employed drivers -administrating stock of uniforms and stationary -maintaining operational reports

Operations administrator

• May 2019 - Dec 2019

Duties: -fulfilling KPI reports -ensuring deadlines are met -general administrative duties (filing, photocopying, printing) -answering phone calls and e-mails -communicating between departments -creating shipping documentations -updating databases -invoicing customers -receiving, checking, controlling deliveries -controlling stock levels, consolidating -making sure products are picked, packed, and dispatched properly -quality controlling -managing a team up to 15 people -training new staff -processing orders

Team Leader

• Feb 2019 - May 2019

Operations Administrator

• May 2018 - Feb 2019

Office Administrator

• Nov 2015 - Mar 2018

-processing orders - typing -filing -responsing for the emails -answering the phones -communicating between head offices and other warehouses -printing, photocopying -updating computer records. -stock managing -using DPD and UPS shipment systems -creating invoices -processing orders - typing -filing -responsing for the emails -answering the phones -communicating between head offices and other warehouses -printing, photocopying -updating computer records. -stock managing -using DPD and UPS shipment systems -creating invoices

picker/packer

• Jun 2015 - Nov 2015