Sylwia Orlik

Quality Control Specialist at CANAL+ Polska
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Contact Information
us****@****om
(386) 825-5501
Location
Cracow, Małopolskie, Poland, PL
Languages
  • English Limited working proficiency
  • Polish Native or bilingual proficiency

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Bio

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Credentials

  • Social media marketing – image management in social media
    Navoica
    Sep, 2023
    - Nov, 2024
  • Remote Pilot Certificate of Competency A1/A3 & A2
    Urząd Lotnictwa Cywilnego
    Aug, 2023
    - Nov, 2024

Experience

  • CANAL+ Polska
    • Poland
    • Entertainment
    • 200 - 300 Employee
    • Quality Control Specialist
      • Apr 2021 - Present

      Achievements:• I created a tool to improve the recovery of missing coupons, thanks to which I shortened the process time by half on averageListening to and assessing conversations • Quality standard control • Verification and co-creation of procedures • Monitoring meetings • Consultant coaching and mentoring • Creating and presenting qualitative results • Indicating areas for improvement • Cooperation with an external partnerSupport in the duties of the debt collection coordinator Show less

    • Junior Quality Control Specialist
      • Aug 2019 - Apr 2021

      Listening to and assessing conversations • Quality standard control • Verification and co-creation of procedures • Monitoring meetings • Consultant coaching and mentoring • Creating and presenting qualitative results • Indicating areas for improvement

    • Consultant for direct debt collection
      • Jun 2018 - Aug 2019

      Phone call repayment negotiation • Setting the payment deadline • Informing about the consequences of non-payment • Maintaining a current customer base

  • Potworkowa Handmade
    • Kraków, Woj. Małopolskie, Polska
    • Scrapbook craftsperson
      • Oct 2013 - Present

      Achievements: • I cooperated with two stores selling handicraft products • I created 4 courses with scrapbooking decorations • I'm creating freebies • I designed an insert for a wedding planner and created it together with the cover Creating paper souvenirs: cards, boxes, frames, albums • Managing social media and customer service Achievements: • I cooperated with two stores selling handicraft products • I created 4 courses with scrapbooking decorations • I'm creating freebies • I designed an insert for a wedding planner and created it together with the cover Creating paper souvenirs: cards, boxes, frames, albums • Managing social media and customer service

Education

  • Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
    Licencjat (Lic.), Rekreacja i turystyka
    2011 - 2016

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