Client Services Manager

• Jul 2019 - Present

Technical Audit Coordinator

• Jul 2018 - Jul 2019

• Review, trade and update the Performance Audit Tracker• Coordinate meetings with Consultants, Trades and Construction• Conduct pre/post inspection walkthroughs• Propose solutions for all Warrantable Audit Items• Create and coordinate Handymen day-to-day schedule • Preform pre-audit review during active construction sites

PDI Representative

• Jun 2017 - Jul 2018

• Conduct QA’s, PDIs, 30D, Year-end and 2nd Year-End Inspections • Ensure work orders are issued to trades and follow-up to completion• Review and tracks trends in quality control and escalate where necessary

Customer Care Administrator

• Apr 2017 - May 2017

• Prepare and organize work orders • Record and update Builder link • Performing routine administrative tasks including dealing with incoming and outgoing emails/ phone calls, data entry and filing

Customer Care Coordinator

• Oct 2016 - Feb 2017

• Schedule work for handyman, contractors and third parties • Assist coordinating completion of warranty work within Tarion Guidelines • Update Bazinga and Tarion on a regularly basis • Schedule work for handyman, contractors and third parties • Assist coordinating completion of warranty work within Tarion Guidelines • Update Bazinga and Tarion on a regularly basis

District Supervisor

• Apr 2016 - Sep 2016

• Train and lead a team of 20 Enumerators • Perform a variety of supervisory functions, including performance and cost monitoring • Ensure compliance with production and quality standards • Train and lead a team of 20 Enumerators • Perform a variety of supervisory functions, including performance and cost monitoring • Ensure compliance with production and quality standards