Experience

Tanknology, a Service by Englobe

• Canada
• Environmental Services
• 1 - 100 Employee

• Fuel Management Analyst

  • Jun 2020 - Present



Husky Energy

• Calgary, Alberta, Canada

• Technical Trainer

  • Jun 2019 - Dec 2019



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Administrative Support Analyst

  • Sep 2011 - Feb 2019

  I provided a wide range of daily support to territory managers,customers,colleagues and stakeholders across Canada, regarding all preparation and execution of all retail gas stations activities in Canada. (E.g. changes of operators I n SAP, fuel addition, site closures, invoices)I worked on multiple projects under pressing deadlines such as platform changes for several stations, testing for new sites in Mexico to ensure all site lines met testing protocols.I managed,sorted and organized a functional electronic mail with assortment of requests daily to ensure all were taking care of professionally.I created monthly national retail sites listing using MS Excel to ensure the list was heavily utilized by Shell employees and stakeholders as it contained all pertinent data for each gas stations in Canada.I maintained,managed and updated the Global Sites Database daily.Collaborated closely with team Transport to ensure fuel loading was operating flawlessly for the three platforms( Shell owned, dealer owned ans wholesalers owned) when new fuel contracts were needed, and new products added on site.Helped performing all the changes during the sale of over 350 Shell owned gas stations to Sobeys Quebec and Atlantic.Created and developed over 150 training manuals for our team after moving tonGSAP, supported ranged from how to create a new gas station startup, how to add fuel to sites, invoice creation, sites closures, change overs on all platforms.Created over 50 SOP and training documents for the newly enrolled Sales Support team in Manila.Trained the Manila team for hours each day, including exams and quizzes to support them months after training to ensure competence and confidence with system use.Crude Analyst (Settlement) for 9 months after knowledge transfer completed. Show less

• Scheduler and Installation Coordinator

  • Dec 2008 - Sep 2011

  • Scheduled and coordinated all retail site installations, moves, additions, and changes for all different business channels within Shell Canada and first contact until the site was 100% operational. Coordinated electricity installation, POS and pump programing with IT and pump technicians. • Worked closely with Shell engineers and territory managers, to ensure each party was following HSSE rules and call off the installation if necessary.• Lead focal for performing IMAC transition to third party company, while managing normal daily duties.• Responsible for programming the pumps at Radiant level, all IMAC data, and uploading the price book.• Developed and executed all Fujitsu Level 1 training in Montreal resulting in training over 25 staff members during the transition of SOS (Sites Operations Support). Show less

• SOS Help Desk Trainer

  • Jan 2006 - Dec 2008

  • Developed and provided complete bilingual training program for SOS and Shell Help to new hires (3-month intervals), including exams, quizzes and various practice methods to ensure all training on all new systems or programs that were implemented (highlighted by major Radiant roll out).• Developed and maintained online documentation for the Help Desk agents, to support any issue encountered at our gas stations.

• SOS Help Desk Agent

  • Jul 2004 - Jan 2006