Experience

Sleepy's The Mattress Experts

• Australia
• Retail
• 1 - 100 Employee

• Store Manager

  • Feb 2019 - Present



Freedom Australia

• Australia
• Retail
• 100 - 200 Employee

• Operations Manager - Franchise Store

  • Aug 2017 - Feb 2019

• Operations Manager - Flagship Store

  • Jul 2012 - Jul 2017

  As the Operations Manager of the companies largest location in terms of sales and size, I was responsible for leading a large team of sales consultants to exceed budgets and maximise profitability.I was able to accomplish this by recruiting, training and motivating my team. Strong communication was key in achieving these solid results by working within all departments, including Sales, Customer Service, Warehouse, Administration and Visual Merchandising. During this period, I had 40+ direct reports.HighlightsFY16 - Delivered a $2.15 million written sales increase on FY15.FY15 - Delivered a $2.2 million written sales increase on FY14.FY13 - Involved in a complete store renovation.FY12 - Was promoted to Operations Manager after only 3 months within Freedom.



Furniture and Bedding Concepts Ltd

• Australia
• Railroad Equipment Manufacturing

• Sales Representative

  • Oct 2006 - Apr 2012

  • Maximising all sales opportunities, up-sell and cross-sell. Advising customers on current promotions to maximise sales. • Providing excellence in customer service by advising and assisting to customer needs. • Resolving and handling customer complaints. • Advising and confirming appointments on delivery or services where necessary. • Compiling finance applications accurately, following up their approvals and ensuring all applications are recorded appropriately. • Unpacking and merchandising all linen and accessories. Assisting the store manager in organizing the merchandize and furniture in a creative manner, while complying with the merchandize standards of the organization. • General administration duties such as order entering, providing service reports, completing sales orders, purchase orders and cash receipts. Providing administration support (timesheets, rosters, reports creating) when requested by manager.



InterContinental Prague

• Receptionist

  • Apr 2005 - Sep 2006

  In charge of fitness reception, responsible for providing administrative and clerical support to the fitness centre staff, moreover providing outstanding customer service to fitness centre members and guests. In charge of fitness reception, responsible for providing administrative and clerical support to the fitness centre staff, moreover providing outstanding customer service to fitness centre members and guests.



GT Straz, s.r.o.

• Team leader, Supervisor

  • 2002 - 2005

  Managed a team of 5 people in a sports club/bar, which was an integral part of a large entertainment centre. Maximised service quality to all clients, ensured staff motivation and training. Brought uniqueness to the department, while maintained and developed standards of the organization. Managed a team of 5 people in a sports club/bar, which was an integral part of a large entertainment centre. Maximised service quality to all clients, ensured staff motivation and training. Brought uniqueness to the department, while maintained and developed standards of the organization.



Malirske Stredisko Cechy, s.r.o.

• Database of Records Operator

  • 2000 - 2001

  12 months contract position in a Czech painting/flooring importer and reseller company, which supplied products to businesses and individuals. Key responsibilities: • Making (phone) contact with all clients and verifying possible status change or any other details to be able to update company’s database with the latest information. • Maintaining the database by processing, tracking and verifying confidential information and documentation including all information on existing and potential customers. • Ensuring data integrity through accurate data entry, regularly backing up data and making adjustments as necessary. • Generating data summaries and reports when required by senior management.