Experience

Belvedere Cafe and Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Head Waitress

  • Aug 2022 - Present

  Train and supervise restaurant servers to give high standards of Train and supervise the restaurant servers to give high standards of service in terms of time, quality and personalization. • Supervises the mise-en-place of the assigned station to ensure a smooth service during operation. • Inspect table layouts in the station ensuring that they meet the standards set. • Check and ensure the serviceability of equipment and furniture. • Sell food and beverage so as to meet restaurant budgets. • Take food and beverage orders correctly. • Give wine service according to international practices. • Prepare flambe items, if offered by the restaurant, with showmanship and authenticity in preparation • Control the inventory of cutlery and service equipment allotted to the station. • Assign duties ensuring equity of work. • Ensure that staff meets hygiene and discipline standards. • Ensure that the station is free from dust. in terms of time, quality and personalization. • Supervises the mise-en-place of the assigned station to ensure a smooth service during operation. • Inspect table layouts in the station ensuring that they meet the standards set. • Check and ensure the serviceability of equipment and furniture. • Sell food and beverage so as to meet restaurant budgets. • Take food and beverage orders correctly. • Give wine service according to international practices. • Prepare flambe items, if offered by the restaurant, with showmanship and authenticity in preparation • Control the inventory of cutlery and service equipment allotted to the station. • Assign duties ensuring equity of work. • Ensure that staff meets hygiene and discipline standards. • Ensure that the station is free from dust. Show less

• Waitress

  • May 2021 - Aug 2022

  Greet and escort customers to their tablesPresent menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)Prepare tables by setting up linens, silverware and glassesInform customers about the day’s specialsOffer menu recommendations upon requestUp-sell additional products when appropriateTake accurate food and drinks orders, using a POS ordering software,order slips or by memorizationCheck customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beveragesCommunicate order details to the Kitchen StaffServe food and drink ordersCheck dishes and kitchenware for cleanliness and presentation and report any problemsArrange table settings and maintain a tidy dining areaDeliver checks and collect bill paymentsCarry dirty plates, glasses and silverware to kitchen for cleaningMeet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)Follow all relevant health department regulationsProvide excellent customer service to guests Show less



Lucious fades and nails

• Nairobi County, Kenya

• Customer Service Representative

  • Oct 2020 - Mar 2021

  Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing the products inside and out so that I can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Show less



Crystal Motors

• Azerbaijan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Receptionist

  • Feb 2020 - Sep 2020

  Receive visitors by greeting and welcoming them. Then direct them and announce them when appropriate. Provide customer support by answering the phone and replying to emails in a timely manner and also receive and sort incoming and outgoing mail. Provide administrative support via phone or email. I used to answer, screen, and forward incoming phone calls and direct visitors to the right person or department. Maintain the office and keep all the office equipment in check as well as order any necessary office supplies. Responsible for maintaining office security and communicating with the security guards if needed. Manage calendars by scheduling important meetings, arranging travel and accommodation, and so on. Perform other clerical receptionist duties such as photocopying, transcribing, filing, keeping records of office expenses, sorting and distributing paperwork, and so on. Interact with their colleagues to resolve important administrative matters and the like. Show less