Parish Clerk

• Oct 2020 - Present

Community Capacity Officer

• Oct 2014 - Mar 2020

•Build and develop strong relationships with external stakeholders, including Cabinet Members, Councillors, Parish Councils, Partner Agencies and Support Organisations. •Drive engagement within commissioned community projects, working collaboratively across various community groups/parishes, developing and maintaining effective relationships. •Organise and facilitate key events, onboarding keynote speakers and managing all arrangements •Manage and develop central information hubs, maintaining resources and systems, supporting community integration and raising participation. •Enable communities to upskill within current employment or gain valuable new skills for a career change, increasing confidence and opportunities, and combating loneliness and isolation, supporting community cohesion •Undertook secondment as Community Centre Manager, establishing IT systems and working processes, leading staff, and overseeing the management of activities •Completed secondment as a Communities Manager, at City College Peterborough, providing various health and wellbeing, employment, and IT courses. •Established a Community Hub, promoting the development of key skills within Health & wellbeing and ICT, enhancing community projects to meet the needs of the local residents, using community project grants. •Organised the legal transfer of community centre management to Community Associations, functioning as the lead within the Community Asset Transfer (CAT) Programme, enabling community groups to legally manage community facilities. Show less

Client Services Manager

• Jun 2004 - Apr 2013

Account management for 60,000 members across 20 schemes. • Administered Trust Based and Contract Based Schemes. • Leadership of 11 team members, driving improved customer experience with accurate and timely provision of all elements of member and client service in accordance with service level agreements. • Successfully secured 20 new schemes through effective client pitches, scheme review meetings; demonstration of in-house processes and systems, across multi-discipline clients and schemes. • Lead the implementation of effective key controls to meet regulatory obligations via liaison with Trustees and Advisors. • Management of all aspects of member and client communications, annual statement production, client management reporting and administration guide and knowledge base creation. • Seconded to manage specific team initiatives and related projects: Auto enrolment, wind-up of schemes, knowledge base design and implementation. • Deputised for the Vice President of Client Services. • Promoted from Administrator to Senior Administrator. Show less

Group Pensions Administrator

• Mar 2000 - Jun 2004

• Stakeholder, Group Personal Pensions Plan, Group Additional Voluntary Contributions Plans and Group Money Purchase Plans. • Applied working knowledge of technical processes to deal with complaint resolutions, claims, premiums processing, general servicing, and providing illustrations. Key Trainer: • Identified and delivered training, coaching and development based on identified needs within Group Pensions. Replacement Business: • Maintain accurate records in accordance to the Training and Competence Regulations. • Deliver administrative project support, within fast paced environment, reviewing business. • Liaison with internal departments for queries on cases to support external customer and Area Manager communications. • Report and communicate e.g. identified potential disciplinary cases. Customer Contact Operator: • Ensure accurate response and resolutions to all pension related enquires in an extremely customer orientated and target-driven environment. Show less