Manager, Group Operations Support

• Feb 2022 - Present

Outlet Manager, Tanjong Beach Club

• Mar 2020 - Feb 2022

Senior Assistant Manager, Tanjong Beach Club

• Sep 2018 - Mar 2020

Assistant Manager, Tanjong Beach Club

• Mar 2017 - Sep 2018

Assistant Food and Beverage Manager

• Jan 2017 - Mar 2017

Food & Beverage Executive

• Jan 2016 - Dec 2016

• Plan and execute sales and promotions in the outlet and assist in the planning of marketing strategies and policies for the outlet• Ensuring that customer satisfaction are met though high quality and consistent food standards and services• In-charge of Managing Mitzo Restaurant & Bar, and Bar Canary operations in the absence of a Food & Beverage Manager (since August 2016)• Mitigate and resolve complaints. Part of the operational team during peak periods and the restaurant. • Research on trends in the market as well as competitor analysis via SWOT• Adhoc sales role whenever required (from events planning to sales if required) Show less

Management Trainee

• Jun 2014 - Jan 2016

• Immersion experience in three main divisions of hotel operations namely Housekeeping, Front Office and Food & Beverage• Combination of core on-the-job, generic skils training and assessments, with hands on experience ranging from rank and file to department head• Trained as an individual to take on critical responsibilities and decision-making roles within specific functions• Presented 3 projects to the Chief Corporate Officer and gained approval to implement all 3 projects

Attractions Strategic Planning Coordinator

• Jun 2011 - Apr 2014

• Manages equipment deployment for various departments in a fast and efficient manner• Create and effectively follow up on technical work orders to ensure smooth maintenance of the attractions• Input and track confidential data in an accurate and timely manner• Provide good and prompt service by handling incoming maintenance queries for attractions, safety issues and emergency situations• Training new team members to ensure that they are equipped with the necessary knowledge and skills Show less

Attractions Operations

• Nov 2010 - May 2011

• Provided good and prompt customer service daily by keeping updated on the current trends in the company• Approached guests with a positive mindset to assist and resolve any guest situations and queries• Demonstrated the proper use of safety practices while opening, operating and closing the attraction• Training new team members to ensure that they are equipped with the necessary knowledge and skills

Events Coordinator – Student Internship Programme

• Sep 2009 - Jan 2010

• Coordinated details of events such as event logistics, registration and attendee tracking • Coordinated and monitored event timelines to ensure that deadlines are met • Liaising with clients and suppliers to ascertain event requirements and troubleshoot on the day of the event to ensure that all runs smoothly • Coordinated details of events such as event logistics, registration and attendee tracking • Coordinated and monitored event timelines to ensure that deadlines are met • Liaising with clients and suppliers to ascertain event requirements and troubleshoot on the day of the event to ensure that all runs smoothly