Technical Support Analyst

• Apr 2020 - Present

Cloud based Electronic Medical Records (Juno EMR), medical billing (ClinicAid) and virtual health (My Health Access) software as a subscription (SaaS) technical support analyst, writing, and publishing of web knowledge-based solutions, including full-service medical billing specialist. Software demonstrations, and clinic specific medical team training (including via Google Meets, Team Viewer, and Zoom). Provided on going, timely, client centric technical support and sales (Zoho CRM), via phone (Dialpad), email, internal messaging (Slack) and ticketing system (Freshdesk). Agile project management tools (Jira), API keys, and patient demographic data imports (Excel). Effectively managed sales flow, on-boarding, training, and client support to maximize revenue, and customer retention. Show less

Server

• Aug 2003 - Present

Achieved Forbes Five Star Service standards and earned the Star Employee Award for genuinely connecting with guest to create positive memorable experiences. Managed the effective flow and reservations of the dining room to maximize revenue while exceeding guest expectations in person and by phone. Performed mathematical calculations quickly and accurately and mastered industry software applications. Achieved Forbes Five Star Service standards and earned the Star Employee Award for genuinely connecting with guest to create positive memorable experiences. Managed the effective flow and reservations of the dining room to maximize revenue while exceeding guest expectations in person and by phone. Performed mathematical calculations quickly and accurately and mastered industry software applications.

Property Manager

• Jul 2016 - Present

Teachers Assistant - Statistics

• Jan 2016 - Apr 2016

Statistics Assistant Teacher (Psychology Department). Achieved fluent knowledge and understanding of statistical principles, statistical analytical software applications, and psychological concepts. Collaborated with the instructor to manage the laboratory to enhance the students learning experience. Created answer keys and coached students with statistical software, Microsoft Office (Word, Excel, Outlook and PowerPoint) and Adobe products. Statistics Assistant Teacher (Psychology Department). Achieved fluent knowledge and understanding of statistical principles, statistical analytical software applications, and psychological concepts. Collaborated with the instructor to manage the laboratory to enhance the students learning experience. Created answer keys and coached students with statistical software, Microsoft Office (Word, Excel, Outlook and PowerPoint) and Adobe products.

Network Security Administrator

• Apr 2003 - Aug 2003

Security Network Administrator and Help Desk Analyst. Continually improved and monitored all aspects of the government computer network security systems. Security Network Administrator and Help Desk Analyst. Continually improved and monitored all aspects of the government computer network security systems.

Scientific Technical Officer

• 2001 - 2002

GIS Technician GIS Technician

GIS Technician

• Apr 1996 - Aug 2000

GIS Technician GIS Technician