Experience

iBridge Contact Solutions (Pty) Ltd

• South Africa
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Call Center Agent

  • Nov 2022 - Present

  • Answering courteously inbound calls. • Sending out invoices and statements, suspending/connecting, add VAS, migration and sending itemized billing. • Provide personalized customer services by responding to the their needs. • Identify and escalate issues to supervisors/ relevant departments. • Ensure feedback from customers to further Improve the customer services. • Manage and update customer database with the status of each customer. • Provide customers with information packages on products or services. • Build customer loyalty by following up on customer calls. • Evaluate problems of the customers and provide logical lasting solutions. • Assisting customers with payment arrangements, refund solutions. • Updating of banking details including credit cards and authorized debit check. Show less



CCI-MTN

• Customer Service Consultant

  • Jul 2017 - Oct 2022

  • Answering courteously inbound calls. • Sending out invoices and statements, suspending/connecting, add VAS, migration and sending itemized billing. • Provide personalized customer services by responding to the their needs. • Identify and escalate issues to supervisors/ relevant departments. • Ensure feedback from customers to further Improve the customer services. • Manage and update customer database with the status of each customer. • Provide customers with information packages on products or services. • Build customer loyalty by following up on customer calls. • Evaluate problems of the customers and provide logical lasting solutions. • Assisting customers with payment arrangements, refund solutions. • Updating of banking details including credit cards and authorized debit check. • Assisting customers telephonically (173/808 pay as you go/prepaid) sim swap, airtime, network issues, subscription, PUK code, blacklisting devices and me2you transfers. Show less