Salesforce Business Analyst & Project Manager/Scrum Master

• Jun 2022 - Present

I spearheaded end-to-end project management for high-profile initiatives, ensuring successful implementation and delivery within scope, timeline, and budget. Leveraging my expertise in Salesforce, I guided the implementation process to align technology solutions with strategic business objectives. Facilitated Agile ceremonies, including sprint planning, daily scrums, backlog refinement, sprint reviews, and retrospectives, fostering effective collaboration and ensuring the timely delivery of product increments. Show less

Salesforce Consultant/Business Analyst

• Jun 2020 - Jun 2022

In this role, I successfully managed crucial responsibilities to drive the success of Salesforce implementation projects. This involved daily administration tasks, such as creating and maintaining objects, fields, workflow rules, page layouts, reports, dashboards, and ensuring user profiles, roles, and security settings were properly managed. Collaborating closely with stakeholders, I conducted thorough requirement gathering and prioritzation sessions and translated business needs into comprehensive project requirements.Through clear and meticulous documentation of technical requirements, I fostered seamless communication and alignment among cross-functional teams throughout the project lifecycle.Through my diligent work as a Salesforce Administrator and Business Analyst, I significantly contributed to enhancing the overall efficiency and effectiveness of Salesforce solutions. This enabled the organization to streamline processes, boost productivity, and achieve business objectives. Show less

Business Analyst

• Aug 2022 - Apr 2023

• Collaborated closely with Product Managers, stakeholders, and other key individuals, successfully gathered, elicited, and analyzed requirements and understanding business needs resulting in 15% reduction in development time and an increase in client satisfaction. • Conducted gap analysis on existing client systems and processes, developing and providing improved solutions that meet user requirements and needs related to CRM systems like Salesforce, MS Dynamics, HubSpot and other in-house built systems. • Managed stakeholder relationships, facilitating productive discussions and achieving consensus on project scope, resulting in a 20% decrease in change requests during the implementation phase. Show less

Business Analyst/Product Owner

• Jan 2021 - Aug 2022

• Conducted needs analysis and facilitate stakeholders' workshops to gather business requirements from different units impacted by projects, effectively communicating them to development teams. • Facilitated meetings such as JAD sessions, brainstorming, stand-ups, retrospectives, and acceptance reviews. • Lead and facilitated collaborative refinement sessions and walk-throughs with tech, product, and design teams to gather feedback and ensure a common understanding of requirements. • Elicited, documented, and refined user stories, including acceptance criteria, assumptions, constraints, and dependencies. Assessed value and prioritized stories, epics, and themes to align with product strategy. Show less

ORA Associate (Process Analyst) Disputes

• Mar 2020 - Mar 2022

Customer Service Representative

• Jun 2019 - Dec 2019

Business Analyst/Project Manager

• Dec 2008 - Dec 2018

Business Analyst

• May 2013 - Jan 2014

Research Analyst

• Jun 2005 - Jan 2007