Sylvia Barnekow
Senior Customer Happiness Manager at Bookiply (part of the Holidu Group)- Claim this Profile
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Spanish Professional working proficiency
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English Professional working proficiency
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German Native or bilingual proficiency
Topline Score
Bio
Johanna Gutting
Sylvia is an extremely reliable and well organized colleague and will always make sure that any of her tasks run smoothly. She is both very considerate towards rules and processes, but also independent and responsable in everything she does. I also very much appreciated her natural training and impressive language skills.
Sibylle Estermann
Sylvia is a very dedicated and hard working person with a can-do mindset and therefore a very valuable Team Member. She is absolutely trustful and transparent with a sharp and analytical mind, so all in all, a pleasure to work with.
Johanna Gutting
Sylvia is an extremely reliable and well organized colleague and will always make sure that any of her tasks run smoothly. She is both very considerate towards rules and processes, but also independent and responsable in everything she does. I also very much appreciated her natural training and impressive language skills.
Sibylle Estermann
Sylvia is a very dedicated and hard working person with a can-do mindset and therefore a very valuable Team Member. She is absolutely trustful and transparent with a sharp and analytical mind, so all in all, a pleasure to work with.
Johanna Gutting
Sylvia is an extremely reliable and well organized colleague and will always make sure that any of her tasks run smoothly. She is both very considerate towards rules and processes, but also independent and responsable in everything she does. I also very much appreciated her natural training and impressive language skills.
Sibylle Estermann
Sylvia is a very dedicated and hard working person with a can-do mindset and therefore a very valuable Team Member. She is absolutely trustful and transparent with a sharp and analytical mind, so all in all, a pleasure to work with.
Johanna Gutting
Sylvia is an extremely reliable and well organized colleague and will always make sure that any of her tasks run smoothly. She is both very considerate towards rules and processes, but also independent and responsable in everything she does. I also very much appreciated her natural training and impressive language skills.
Sibylle Estermann
Sylvia is a very dedicated and hard working person with a can-do mindset and therefore a very valuable Team Member. She is absolutely trustful and transparent with a sharp and analytical mind, so all in all, a pleasure to work with.
Experience
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Bookiply (part of the Holidu Group)
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Germany
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Internet Publishing
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200 - 300 Employee
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Senior Customer Happiness Manager
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Aug 2020 - Present
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ryd
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Key Account Manager
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Jan 2020 - Jun 2020
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ITG Isotope Technologies Garching GmbH
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Garching bei München, Bayern, Deutschland
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Administrator Recruiting & HR Services
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Jan 2019 - Jan 2020
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Yalea Languages
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Switzerland
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Education Administration Programs
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1 - 100 Employee
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Office Manager and Travel Consultant / Sales Executive
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Dec 2017 - Nov 2018
- selling language courses abroad, consulting clients regarding programmes, destinations, accommodation, extracurricular activities, to name a few- organised formation of Yalea GmbH (meeting with notaries, lawyers, business chamber), registering the firm at all necessary offices; opened Berlin office and recruited new employees; support with personnel accounting
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Project Manager and Travel Consultant / Sales Executive
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Jan 2016 - Nov 2017
- selling language courses abroad, consulting clients regarding programmes, destinations, accommodation, extracurricular activities, amongst others- recruited and capacitated over 20 freelance collaborators (Home Agents)- managed, organised and overseen Home Agent programmes, events and bookings
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Head of Content Department
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Apr 2014 - Jan 2016
- established content department, recruited and managed four new Content Department managers, co-developed new website design and kept data on website constantly up to date- implemented new punching system to reduce workload for presence evaluation by 80%- created internal regulations document to facilitate staff management- published job openings for different departments, supported hiring process
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Ópticas Schilling
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Santiago de Chile
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Optometrist
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Jun 2011 - Mar 2014
- refraction; measuring and fitting contact lenses; coaching patients in handling and care - modernised daily revenue calculation system - refraction; measuring and fitting contact lenses; coaching patients in handling and care - modernised daily revenue calculation system
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Universidad del Desarrollo
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Chile
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Education Administration Programs
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700 & Above Employee
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Guest Lecturer
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Apr 2011 - May 2011
- lecture about adequately supplying elderly and/or vision impaired with assistive devices - instruction and leading workshop on retinoscopy and refraction - lecture about adequately supplying elderly and/or vision impaired with assistive devices - instruction and leading workshop on retinoscopy and refraction
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Fielmann AG
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Potsdam, Berlin, Germany
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Licensed Optician
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Feb 2007 - Sep 2010
- student job - selling glasses, consulting on glass materials, coating, frames etc. - assembling of glasses in workshop - student job - selling glasses, consulting on glass materials, coating, frames etc. - assembling of glasses in workshop
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Education
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2007 - 2010
Beuth University of Applied Sciences Berlin (formerly Technische Fachhochschule Berlin)
Bachelor of Science - BS, Optometry -
2004 - 2007
Oberstufenzentrum für Informations- und Medizintechnik Berlin-Neukölln
Optician, Optics/Optical Sciences
Community
