Assistant Manager

• Apr 2022 - Present

Short Course & Corporate TrainingOverseeing a team of executives and student intern and also performing the role as a business unit (BU) manager dealing with academic schools on forecasting of course runs and project costing. Collaborate with fellow team leads to ensure minimal lapse in our end to end operations. Increasing team’s efficiency and effectiveness through harmonising and streamlining of business processes and promoting good work practices.Team’s resource person to address issues relating to enterprise system, RPA (Robotic Process Automation), standard operating procedures (SOPs), public enquiries etc. Show less

Senior Executive

• Apr 2021 - Mar 2022

Short Course & Corporate TrainingPerformed supervisor role to oversee 2 student interns and being the technology lead, on top of executing core function as a course administrator and mentor for new hires. Worked with student interns to materialise 5 automations (using UiPath and Python Programming) to improve the team’s efficiency and effectiveness. Collaborated with internal stakeholders and external vendor to explore and materialise 2 robotic process automations (RPAs, enterprise solution) to address gaps in 2 major processes. Show less

Executive

• Sep 2020 - Mar 2021

Short Course & Corporate TrainingPrepared short courses for application and worked with the academic schools to reach out to target audiences in order to fulfil class size. Coordinated between internal stakeholders and external partners to roll out partnership courses.Facilitated payment collection plus course enrolment of participants. Led and/or supported enterprise system enhancement and user acceptance testing (UAT).

Executive

• Oct 2018 - Aug 2020

Full Qualification Course (Since Oct 2015)Prepared full qualification programmes for application and worked with the academic schools to facilitate evaluation of applicants. Provided course advisory to aid applicants in their choices of courses based on their academic qualifications and work experience.Facilitated payment collection plus course enrolment of students and being the point of contact during their entire course period and assisted students in their myriad of enquiries such as course deferment and withdrawal requests, bursary application, financial related matters etc.Worked with internal stakeholders to improve enterprise system, undertook user acceptance testing (UAT) when required. Mentored and onboard new hires and familiarised them on the SOPs and team operations, also in-charge of supervision of temporary staff.Projects and committee work undertaken:1) CET Master Series Symposium 20192) CET Forum 20173) CET Wellness Committee Show less

Executive

• Oct 2015 - Sep 2018

Full Qualification Course

Temporary Technical Support

• Jun 2015 - Sep 2015

IT Support IT Support

Operation Coordinator

• Sep 2010 - Oct 2014