Experience

VooDoo BBQ & Grill

• Owner/Operator

  • Jan 2014 - Present

  Responsible for maintaining and running a profitable business on a daily basis. Tracking all food, supplies, equipment and other inventories needed. I complete all onboarding, payroll, schedules and training. I manage VooDoo BBQ Pensacola's social media, finances, promotions and implementations of new products and tools. Responsible for maintaining and running a profitable business on a daily basis. Tracking all food, supplies, equipment and other inventories needed. I complete all onboarding, payroll, schedules and training. I manage VooDoo BBQ Pensacola's social media, finances, promotions and implementations of new products and tools.



Tata Business Support Services Limited

• India
• Consumer Services
• 1 - 100 Employee

• Director Of Operations

  • Apr 2008 - Oct 2010

  Managed the Milton center direct reports which included an Operations Manager, Training Manager, Human Resources Manager, Workforce Manager Milton, Florida and Workforce Manager Reno, Ohio. Objectives included: Achieving company and client goals; managing accounts that included Hotwire, Expedia, Japan Airlines, Expedia Corporate Travel and American Express Travel; Completed quarterly business reviews with clients; Worked closely with Project Manager to implement new successful account launches; Participated in strategic planning sessions; Identify and close any operational gaps that could account for any loss of revenue; Implementing departmental goals and policies; Developing strong client relationships Show less

• Senior Manager Workforce Management

  • Oct 2006 - Apr 2008

  Managed WFM in U.S. centers assisted by a team of 8 comprising of managers and specialists. Objectives included: Achieving company and client goals; Assure optimal staffing; Participate in strategic planning sessions; Identify and close any operational gaps for loss of revenue; Implementing departmental goals and policies; Developing stronger client relationships; Assisted with development of WFM tool to manage agent, client and company goals

• Manager Workforce Management

  • Apr 2001 - Oct 2006

  Responsible for managing the workforce department located in Milton, FL with a staff of three analysts. Objectives included: Managing staff at the center level; Creating shift bids for multiple accounts; Tracking and reporting at agent level; Training and developing analysts; Working closely with operations team

• Team Lead

  • Feb 2000 - Apr 2001

  Responsible for performance of team of 15 customer service representatives. Objectives included: Improved team member performance standards; Monitor and coach assigned team for individual performance improvement; Addressing disciplinary actions; Motivating employees on team performance

• Customer Service Representative

  • Dec 1999 - Feb 2000

  Responsible for ensuring customer needs are met. Objectives included: Handling phone calls in a friendly, timely and professional manner; Maintaining reliability; Ensuring all individual goal are met



A Ticket to Ride Travel

• United States
• Leisure, Travel & Tourism

• Manager

  • May 1997 - Dec 1999

  Responsible for the day to day operations along with weekly ARC reporting. Responsible for the day to day operations along with weekly ARC reporting.