Experience

KAPSYS

• France
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Technical, Logistics and Support Manager

  • Apr 2011 - Present

  In the field of creating products adapted to the visually impaired (GPS navigation system, adapted telephones, dedicated apps etc.): - Product technical support (EN/FR) - Report and analysis of user experiences - Writing product documentation (EN/FR) - Creation of the user interface (MMI), digital accessibility - Writing of test plans, software validation, monitoring and reporting of bugs - Management of a pool of beta testers - After-sales service, Hotline, Problem solving… Show more In the field of creating products adapted to the visually impaired (GPS navigation system, adapted telephones, dedicated apps etc.): - Product technical support (EN/FR) - Report and analysis of user experiences - Writing product documentation (EN/FR) - Creation of the user interface (MMI), digital accessibility - Writing of test plans, software validation, monitoring and reporting of bugs - Management of a pool of beta testers - After-sales service, Hotline, Problem solving (B2B / B2C) - Product training and demonstration (B2B / B2C) - Customer focussed, Relationship management, participation in exhibitions and fairs - Commercial management on CIEL software: Quote, Delivery note, Invoice, Inventory management, Statistics - Order preparations - Import / export management of goods: Customs formalities, Cost optimization, Package tracking - Management of the website, creation of graphic elements, packaging Show less In the field of creating products adapted to the visually impaired (GPS navigation system, adapted telephones, dedicated apps etc.): - Product technical support (EN/FR) - Report and analysis of user experiences - Writing product documentation (EN/FR) - Creation of the user interface (MMI), digital accessibility - Writing of test plans, software validation, monitoring and reporting of bugs - Management of a pool of beta testers - After-sales service, Hotline, Problem solving… Show more In the field of creating products adapted to the visually impaired (GPS navigation system, adapted telephones, dedicated apps etc.): - Product technical support (EN/FR) - Report and analysis of user experiences - Writing product documentation (EN/FR) - Creation of the user interface (MMI), digital accessibility - Writing of test plans, software validation, monitoring and reporting of bugs - Management of a pool of beta testers - After-sales service, Hotline, Problem solving (B2B / B2C) - Product training and demonstration (B2B / B2C) - Customer focussed, Relationship management, participation in exhibitions and fairs - Commercial management on CIEL software: Quote, Delivery note, Invoice, Inventory management, Statistics - Order preparations - Import / export management of goods: Customs formalities, Cost optimization, Package tracking - Management of the website, creation of graphic elements, packaging Show less



ADEQUAT

• France
• Truck Transportation
• 1 - 100 Employee

• Technical and Logistics Manager

  • Feb 2008 - Sep 2010

  In the field of automatic distribution of hygiene products: - Commercial management on CIEL and QUADRA software (quotation, delivery note, invoices, stock management, etc.) - Order preparation + shipments of vending machines and consumables - Installation and maintenance of vending machines - After Sales Service - Hotline - Technical Support - Website Management + Graphics In the field of automatic distribution of hygiene products: - Commercial management on CIEL and QUADRA software (quotation, delivery note, invoices, stock management, etc.) - Order preparation + shipments of vending machines and consumables - Installation and maintenance of vending machines - After Sales Service - Hotline - Technical Support - Website Management + Graphics



CEA

• Chile
• Industrial Machinery Manufacturing

• Trainee

  • May 2006 - Jun 2006

  Design of a control box by electro-pneumatic valves to control the air present in a laser beam system for the study of a particles accelerator Design of a control box by electro-pneumatic valves to control the air present in a laser beam system for the study of a particles accelerator