Experience

Jumbo Force (Jumbo Manpower Services LLC)

• Staffing and Recruiting
• 1 - 100 Employee

• IT Support Specialist

  • Jul 2022 - Present



CMS IT Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer L2

  • Oct 2020 - May 2022

  Project – Bharat Petroleum Corporation Limited. Roles and Responsibilities Installation, configuration & Administration of Microsoft Windows server operating system as per the functional team requirements. Responsible for providing IT support at the onsite client. Responsible for unlocking and resetting Active Directory user’s account. Responsible to work on L2 incident tickets escalated from the service desk team. Providing remote support through BOMGAR Tool. Administering Mailbox and shard mailbox accounts. Providing hands-on support for Microsoft windows 8.1 and 10 OS. Installing and configuring OS images, software deployment through Ivanti Management console. Responsible to install and configure applications like Microsoft office, SAP, Microsoft Teams, sonic wall VPNS etc. Preparing and configuring new laptops/Desktops/thin clients as per organization’s policy. Responsible for troubleshooting hardware issues in desktop, laptop and resolving the same. Responsible for creating SOPs, knowledge-based articles and sharing with the team members for Troubleshooting the issues. Responsible for checking and verifying Sophos antivirus latest patches to the client system. Show less



Dynacons Systems & Solutions Ltd.

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Support Engineer

  • Apr 2015 - Apr 2018

  Project- Vodafone India Private Limited. Roles and Responsibilities Installation, configuration & Administration of Microsoft Windows XP/Vista/windows 7/ Windows 8.1./Windows 10. Desktop & Laptop allocation, Creating Computer account in AD, Organization unit Management, profile configuration, Password reset. Configuration & Support for Microsoft Outlook, SAP and VPN etc. Preparing the network checklist & updating report to the tier 2 Team on daily basis. Installing and configuring network printers. Maintaining the SLA on each call as per the organization’s policy. Vendor management, coordination with ISP vendor for network related issues Show less



Team Computers

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical support engineer

  • Jan 2013 - Dec 2013

  Project – SPI cinemas Roles and Responsibilities Troubleshooting hardware related problems in Desktop and Laptop. Configuring and troubleshooting email accounts in outlook client. Printer installation and configuration (Dot matrix, Desk Jet and LaserJet) both network and Local. Installation and configuration of Linux OS & visa Point of sale applications. Installation and configuring Cash drawer, Kiosk, barcode reader and card swipe machine. ESET Antivirus patches update in server and client OS. Movies trailer package updates in system and publishing through Wireless projector. Monitoring IP cameras availability and taking the backup in external storage system. Monitoring Wall mounting Samsung LCD uptime and content publishing. Inventory management. Show less