Experience

Khoj Resorts

• Pakistan
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • May 2023 - Present



Roomy

• Pakistan
• Hospitality
• 1 - 100 Employee

• • Nov 2022 - Apr 2023

• • Nov 2022 - Apr 2023



Euro Aisa Tailoring Workshop LLC

• Dubai, United Arab Emirates

• Administrative Assistant

  • May 2022 - Jan 2023



Serena Hotels

• Kenya
• Hospitality
• 700 & Above Employee

• • Jan 2020 - May 2022

• • Oct 2015 - Jan 2020

  • Working as Front Desk Officer, (Shift In-charge)• Handling all guests reservations according to our standard procedure • Handling check in and checkout professionally• Handling cashiering duties, putty cash and financial updating• Providing clients consultations• Assist the manager to make sure the operational running smoothly • Handling retail inventory and make sure all data is accurate• Making sure all appointment and staff schedule is update in system• operating software system available in the hotel• Make a daily revenue report and assist in monthly report• Handling all in door outdoor phone calls• Tele marketing• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary.• Contact customers via calls or arranged meetings to discover their needs and requirements.• Assisting clients in selecting the most appropriate service that best meet their specifications and needs• Collaborate with other hotel staff to ensure clients have a good time.• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.• Process and facilitate requests for customized services such as room redecoration, equipment, and switch.• Resolve and quell misunderstandings within a hotel premises.• Maintaining contact with clients to obtain feedback and to discuss opportunities for future business deals.• Setting annual budgets and implement strategies effective for achieving set targets.• Conducting assessment of sales performance to make necessary adjustments to increase patronage.• Conducting assessment of sales performance to make necessary adjustments to increase patronage.• Making lists of potential clients to identify customers actively seeking a good place. Show less



ABM Info Tech (Pvt.) Ltd.

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Coordinater

  • Feb 2013 - Aug 2015

  • Served as Office Coordinator cum Personal Assistant,Scheduling Interview, meetings & documentation,Works with Telemarketing Team for Newly added services,Follow up after submitting proposals to clients,Office housekeeping & maintenance in charge.Working continuously on a task until completion (or referral to third parties, if appropriate Petty Cash for official payments on ERP accounts software,Handled air ticketing & hotel reservation for Managers & Technical Team Managed travel schedule &correspondence • Managed stocks of equipment, consumables and other supplies,Employee’s Personnel files job contracts, Certificates and Experience letters after verification Managed inventory&Record keeping,Issued Vouchers to vendors.Contributed in the Business Development attending seminars. • Operate office equipment, such as scanner, Printer,Maintained hard copy of vouchers documents & electronic • Review verify travel claims,Prepared Medical Claims staff mobile expense s& verify • Maintain financial documents,Ensure the confidentiality and security of all financial and employee files ,Provide administrative support in order to ensure effective & efficient office operations.Making lists of potential clients to identify customers actively seeking a good organization arranged meetings to discover their needs & requirements,Prepared sales proposal to potential clients,Provided customers with a list of available services ,Assist clients in selecting the most appropriate service that best meet their specifications,Monitor the customer service quality of the organization to ensure customers are tended to appropriately • Conduct price negotiations with customers on behalf of the organization management to reach a favorable bargain for both parties. • Process and facilitate requests for customized services,Resolve and quell misunderstandings within a organization premises • Managed contact with clients to obtain feedback and to discuss opportunities for future business deals. Show less



UNHCR, the UN Refugee Agency

• Switzerland
• International Affairs
• 700 & Above Employee

• H.H.I

  • Jul 2011 - Dec 2011

  • Prepare the work plans for field Team. • To ensure that the work plan is being followed through monitoring of atrocities by field Team. • Field reporting. • Compilation of reports to F. S • To keep record of the entire document's in proper and easily retrievable from. • Daily Survey. • Data Entry • Held interviews from Afghan refugees during survey. • Prepare the work plans for field Team. • To ensure that the work plan is being followed through monitoring of atrocities by field Team. • Field reporting. • Compilation of reports to F. S • To keep record of the entire document's in proper and easily retrievable from. • Daily Survey. • Data Entry • Held interviews from Afghan refugees during survey.