Experience

Versant Health

• United States
• Insurance
• 300 - 400 Employee

• Senior ServiceNow Developer

  • Sep 2022 - Present

  Frisco, Texas, United States • Working in ServiceNow ITSM, ITOM, ITBM implementation and enhancement. • Involved in gathering the Business Requirements and current state processes to develop and configure them in the ServiceNow Platform. • Worked on Service Portal enhancement and development best suited for requirement. • User Friendly portal for HR management. • Created Page, customization of widget. • Worked on ITBM Demand Management, Project Management, Program Management, Portfolio Management, Resource… Show more • Working in ServiceNow ITSM, ITOM, ITBM implementation and enhancement. • Involved in gathering the Business Requirements and current state processes to develop and configure them in the ServiceNow Platform. • Worked on Service Portal enhancement and development best suited for requirement. • User Friendly portal for HR management. • Created Page, customization of widget. • Worked on ITBM Demand Management, Project Management, Program Management, Portfolio Management, Resource Management. • Successfully Implemented Customer Service Management from scratch. • Leading ServiceNow Instance upgrade from Paris to San Diego version. • Scope Application of HR module from scratch. • Worked on Flow Designer and Integration Hub. • Involved in pre- and post-upgrade activities and fixes. • Involved in requirement gathering, providing the design solution, technical methodologies, and processes solution to meet the customer requirements. • Deployed MID Servers in Client environment and On-premises for Discovery and Orchestration activities. • Configuring LDAP servers in ServiceNow with MID server. • Worked on ITSM enhancements like Incident parent-child relationship. Show less



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ServiceNow Developer

  • Jul 2021 - Sep 2022

  Texas, United States • Worked on ITBM Demand Management, Project Management, Program Management, Portfolio Management, Resource Management. • Worked on Custom Application (Cyber Assurance Assessment). • Worked on ATF (Automated Test Frameworks) for multiple modules of ServiceNow. • Have exposure to SAAS (Software as a Service) with hand on experience in Process Implementation (Knowledge Management, Configuration Management and Change Management) • Writing Business Rules, Client scripts, UI Policies and… Show more • Worked on ITBM Demand Management, Project Management, Program Management, Portfolio Management, Resource Management. • Worked on Custom Application (Cyber Assurance Assessment). • Worked on ATF (Automated Test Frameworks) for multiple modules of ServiceNow. • Have exposure to SAAS (Software as a Service) with hand on experience in Process Implementation (Knowledge Management, Configuration Management and Change Management) • Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs. • Working in ServiceNow ITBM, ITSM, ITOM implementation and enhancement for our client NETS. • Involved in gathering the Business Requirements and current state processes to develop and configure them in the ServiceNow Platform. • Deployed MID Servers in Client environment and On-premises for Discovery and Orchestration activities. • Configuring LDAP servers in ServiceNow with MID server. • Worked on ITSM enhancements like Incident parent-child relationship. • Gathering and performing the Catalog Details as a part of clean-up activities. • Experience with the ITOM applications like Discovery, Orchestration. • Worked on CMDB related changes. • Implemented Single Sign On (SSO) using SAML 2.0. • Implemented SLAs, ACLs, Catalog Clint Scripts, Catalog UI Policies as per the requirements • Setup the Discovery and Mid-servers to load the Configuration Items and CI relationships • Designed and implemented new functionality using Business Rules, UI Policies, Script includes etc. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• ServiceNow Developer

  • Sep 2019 - Jun 2021

  Plano, Texas, United States • Facilitating all stages of Software Development Life Cycle (SDLC), including requirements gathering, Analysis and Design, preparing technical specification documentation, Coding, Debugging, testing and maintenance of the programs. • Performed enhancement work on Incident, Problem, Change, Knowledge ITSM modules of ServiceNow. • Implemented SLAs, ACLs, Catalog Client Scripts, Catalog UI Policies as per the requirements. • Worked on ATF (Automated Test Frameworks) for multiple modules… Show more • Facilitating all stages of Software Development Life Cycle (SDLC), including requirements gathering, Analysis and Design, preparing technical specification documentation, Coding, Debugging, testing and maintenance of the programs. • Performed enhancement work on Incident, Problem, Change, Knowledge ITSM modules of ServiceNow. • Implemented SLAs, ACLs, Catalog Client Scripts, Catalog UI Policies as per the requirements. • Worked on ATF (Automated Test Frameworks) for multiple modules of ServiceNow. • Designed and implemented new functionality using Business Rules, UI Policies, UI action, Script Action, Script includes etc. • Created custom applications and scoped applications as per the client’s need. • Worked on Flow designers to automate the lifecycle process. • Gathering and performing the Catalog Details as a part of clean-up activities. • Experience with the ITOM applications like Discovery, Orchestration. • Worked on CMDB related changes. • Documenting the required technical specifications based on the business requirements. • Perform problem management following the enterprise process of detection, isolation, cause, and resolution of application system and infrastructure faults. • Implementation of Problem Management, Incident Management, Change Management, Service Catalog Management, Email Notifications • Designed and developed custom applications, modules, tables, and views as per client requirement. • Finding the applications and devices on the network and updating the CIs in the CMDB with the data it collects. • Using MID Servers to execute the probes and patterns and then return the results back to the instance for processing. • Working on Integration with third party applications and data sources. • Working on Integrations with CMDB, Incident Management, Change management, Problem Management, User Administration and Single sign-on. • Using SOAP, REST or WSDL technologies for integrations and using a MID Server for API and command line integrations. Show less



Herbalife

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Service Now Developer/Admin

  • Dec 2017 - Aug 2019

  Torrance, California, United States • Experience on implementing end-to-end Service Catalog, Incident Management, Change Management and Release Management with extensive knowledge on Content Management System. • Good knowledge on IT Infrastructure Library (ITIL) standards which are helpful in development and customization of IT service management applications. • Developed solutions using JavaScript, Web Services and SOAP to integrate ServiceNow with internal/ external systems. • Perform problem management following the… Show more • Experience on implementing end-to-end Service Catalog, Incident Management, Change Management and Release Management with extensive knowledge on Content Management System. • Good knowledge on IT Infrastructure Library (ITIL) standards which are helpful in development and customization of IT service management applications. • Developed solutions using JavaScript, Web Services and SOAP to integrate ServiceNow with internal/ external systems. • Perform problem management following the enterprise process of detection, isolation, cause, and resolution of application system and infrastructure faults • Worked on Service Portal enhancement and development best suited for requirement. • Created Page, customization of widget. • Involved design and configuration of Service Catalog and perform day to day administration of the ServiceNow tool to maintain business services in ServiceNow tool. • Developed UI Appearance for Service Catalog Requests. Create, monitor, modify, and publish service catalog workflows with approvals. • Design and implement business solutions on the ServiceNow ITSM platform. • Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues. • Build reports, gauges, and home pages, and Create and use update sets to move customizations between systems. • Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs. • Developed operational requirements documentation and train operational staff to maintain solution. • Gathered requirements from stakeholders at various phases to leverage ServiceNow within organization on End user self-enablement portal using CMS. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Now Developer/Admin

  • Jun 2016 - Nov 2017

  Morristown, New Jersey, United States • Created service catalogs, including new catalog items, designing work flows and execution plans. • Developed UI Appearance for Service Catalog Requests • Create, monitor, modify, and publish service catalog workflows with approvals • Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues. • Build reports, gauges, and home pages. • Create and use update sets to move customizations between… Show more • Created service catalogs, including new catalog items, designing work flows and execution plans. • Developed UI Appearance for Service Catalog Requests • Create, monitor, modify, and publish service catalog workflows with approvals • Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues. • Build reports, gauges, and home pages. • Create and use update sets to move customizations between systems. • Search, populate, and customize the knowledge base. • Configuration of Email Notification and Alerts to notify users about specific activities in the system. • Involve in design, development, administration and deployment of Service-Now. • Ability to handle incidents within SLA terms. • Have exposure to SAAS (Software as a Service) with hand on experience in Process Implementation (Knowledge Management, Configuration Management and Change Management) • Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs. • Developed operational requirements documentation and train operational staff to maintain solution. • Obtain and analyze business requirements and develop technical/function requirements • Develop, design and rollout new applications modules, workflows and catalog requests. • Leadership in technical initiatives. • Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form. Show less