Experience

Deliveroo

• United Kingdom
• Internet Marketplace Platforms
• 700 & Above Employee

• Senior Customer Care Executive ( Qatar )

  • Nov 2022 - Present

  United Arab Emirates

• Senior Customer Service Agent ( Kuwait )

  • Sep 2022 - Nov 2022

  United Arab Emirates

• Customer Service Executive ( UAE )

  • Nov 2020 - Sep 2022

  United Arab Emirates ➢ Answer phone calls courteously for food delivery orders ➢ listen to the issues the customers have with their delivery, and establish what their scheduling needs are ➢ Route calls to specific restaurants if their own driver was delivering the order ➢ Retrieve customer records in the computer system, enter complaints and react according to the situation ➢ Mediate any situation that may have escalated ➢ Supporting delivery drivers if they face issues with map application or… Show more ➢ Answer phone calls courteously for food delivery orders ➢ listen to the issues the customers have with their delivery, and establish what their scheduling needs are ➢ Route calls to specific restaurants if their own driver was delivering the order ➢ Retrieve customer records in the computer system, enter complaints and react according to the situation ➢ Mediate any situation that may have escalated ➢ Supporting delivery drivers if they face issues with map application or response from the customers ➢ Contacting drivers and updating the customers in case of delay



Giachee International

• Customer Service Representative

  • Apr 2018 - Sep 2019

  Pakistan ➢ Established membership loyalty ➢ Processed merchandise returns and exchanges ➢ Informed customers on billing procedures ➢ Provided assistance to set up payment options ➢ Mediate any situation that may have escalated ➢ Resolved all customer complaints ➢ Answered more than 50 inbound calls per day ➢ Addressed customer inquiries ➢ Kept up-to-date knowledge of store policies regarding payments, returns and exchanges



eDurar.com

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• Data Entry Operator

  • Apr 2017 - Jul 2017

  United Arab Emirates ➢ Established membership loyalty ➢ Processed merchandise returns and exchanges ➢ Informed customers on billing procedures ➢ Provided assistance to set up payment options ➢ Mediate any situation that may have escalated ➢ Resolved all customer complaints ➢ Answered more than 50 inbound calls per day ➢ Addressed customer inquiries ➢ Kept up-to-date knowledge of store policies regarding payments, returns and exchanges