General Manager

• Jul 2021 - Present

• Mar 2014 - Present

• Serving as a Subject Matter Expert (SME) on the bank’s business and technical applications in the following areas: internet banking, telephone banking, financial reconciliation, electronic funds transfer, bill payment, fraud detection, risk management, customer relationship management, workflow/BPM, SOA/EAI, loan origination & collection, content/document management, statement preparation & printing, etc.• Receive business requirements for new applications and enhancements to existing applications. Occasionally write, or assist in writing, business requirements.• Provide second-line support in order to resolve Help Desk incidents and identified problems.• Propose solution designs to meet business requirements and resolve incidents/problems. Validate designs submitted by vendors and systems integrators.• Work with vendors, systems integrators, and/or internal teams to prepare effort and cost estimates for implementing solutions. Validate and challenge estimations provided by vendors and systems integrators.• Work as Project Manager to ensure quality and timely delivery of projects.• Prepare Requests for Change (RFCs) according to the bank’s Change Management process.• Write Functional Specifications Documents (FSDs) and ensure business validation of these specifications.• Prepare and execute SIT test cases (System Integration Testing).• Assist the Testing team in building UAT test cases (User Acceptance Testing). Prepare operations guides/procedures and handover new applications to the production support team. Show less

• Jun 2009 - Feb 2014

Specify and engineer new or enhanced automation and information systems to meet the operational and business requirements of Saudi Hollandi Bank. This includes: • Specification of software and application functionality• Investigating different technologies, establishing standards, specifying and Deploying Application Software and standard software packages.• Customized software development using Ms.net as technology.• Supervising automation, Implementation planning of information systems.• Documentation (manuals, drawings, etc)• Developing user training material for users for better understanding of existing ERPs • Managing System Integration Tests and User Acceptance Tests and Production Post Implementation tests.• Responsible for designing interfaces for various applications implementation, version controlling, change management and rollout management.• Development and Integrating websites, reports and, Automation of different manual work flows of the company on SharePoint, Training on how to use and maintenance. Show less

Solutions Consultant

• Mar 2021 - Feb 2022

SOFTWARE ANALYSIS TEAM

• Jun 2005 - Mar 2009

INSTITUTE FOR ELECTRONICS GOVERNANCE. • Worked on e-governance projects of Government of Andhra Pradesh, India using Vb.net, C#, ASP.Net and IBM db2 as technologies • As a Software Mentor, training company selected trainees in Project Planning and scheduling, and deployment, rollout and version controlling of systems. • Guiding the team of ten plus on projects analysis and development using ASP. Net. And C, C# technologies INSTITUTE FOR ELECTRONICS GOVERNANCE. • Worked on e-governance projects of Government of Andhra Pradesh, India using Vb.net, C#, ASP.Net and IBM db2 as technologies • As a Software Mentor, training company selected trainees in Project Planning and scheduling, and deployment, rollout and version controlling of systems. • Guiding the team of ten plus on projects analysis and development using ASP. Net. And C, C# technologies