Passenger Service Agent

• May 2016 - Present

Passenger Service Agent

• Apr 2016 - Present

Ensure PTM/BTM are monitored and processed for the correct flight transfer in accordance with established procedures Monitor ETA movements of inbound flights and assisting passengers with boarding connecting flights Maintain effective communication with Baggage Department to sort any baggage issues which may arise Update systems regularly and respond to passenger queries appropriately Gate duties – boarding, offloading & document checks in accordance with company/airline procedure Ensure passengers and baggage is processed for the correct flight in accordance with established procedures Gate duties – boarding, offloading & document checks in accordance with company/airline procedure Create World Tracer/Air Asia reports for mishandled baggage or property irregularity Verify the validity of passengers’ documentation, with respect to immigration and security requirements Ensure all passengers are asked the relevant security questions in accordance with the GCAA Directives Maintain effective communication with gates for connecting passengers for the transit flights Accurate reporting of all of the above tasks at the end of each shift Show less

Senior Sales Consultant

• Oct 2011 - Apr 2016

Greet customers and ascertain what each customer wants or needs, without being overbearing Dispensing Spectacles and Contact lenses, IPD measurement Providing information to customers to help them select the best products. Identifying customers who need assistance on the shop floor Encourage customers to try the new products Process transactions accurately & efficiently Keeping up-to-date with all current promotions within the store Ordering stocks as required based on current requirement Takes initiative and be responsive to customers Helps customers request on products which are not in stores Working as part of a team and assisting colleagues in closing the deal Identifying sales opportunities, trends & highlighting it to management Making sure the store is clean, tidy and safe at all times Makes day end sales reports Show less