Syed Usman Ahmad
Senior Developer Advocate at Grafana Labs- Claim this Profile
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German Full professional proficiency
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English Native or bilingual proficiency
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Urdu Native or bilingual proficiency
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Hindi Limited working proficiency
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Swedish Elementary proficiency
Topline Score
Bio
Credentials
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Grafana
UdemySep, 2022- Sep, 2024 -
AWS Cloud Practitioner Essentials
Amazon Web Services (AWS)Mar, 2022- Sep, 2024 -
Introduction to Ansible: The Fundamentals
CourseraFeb, 2022- Sep, 2024 -
Linux Tools for Developers
The Linux FoundationFeb, 2022- Sep, 2024 -
Using Git for Distributed Development
The Linux FoundationFeb, 2022- Sep, 2024 -
Deutsch B1 Niveau
Federal Office for Migration and RefugeesMay, 2016- Sep, 2024
Experience
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Grafana Labs
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United States
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Software Development
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700 & Above Employee
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Senior Developer Advocate
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Aug 2023 - Present
• Act as an ambassador for the complete Grafana Stack to educate its advantages with cutting-edge technologies such as Docker, Kubernetes, Databases, Prometheus and cloud-based applications at conferences, webinars, meetups, and other events.• Actively engage with community users by responding to technical queries via forums, GitHub, Slack, and other platforms. Communicate user feedback with product managers, engineers, and other stakeholders to influence product improvements and user journey experience.• Create and maintain various learning resources such as video tutorials, office hours, webinars, blogs, best practices guides, technical documentation, etc. to foster a strong, robust and engaging community.• Collaborate with other DevRel team members to create and execute developer-focused initiatives, such as projects, meetups, and discussion groups, and help drive the strategy for the growth of the open-source communities.• Co-organizer and member of the Grafana Champions Program team and performs responsibilities such as hiring processes, working with other organizers and reaching out to public open-source communities to work with external contributors.• Coaching and mentoring new colleagues by building a learning roadmap and scheduling weekly sync sessions to assist in both technical and non-technical questions, issues, etc. Show less
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Senior Community Support Engineer
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Jul 2022 - Present
• Answer questions from the open-source community and help them with our OSS products (Grafana, Loki, Tempo, Mimir) • Shadow engineers on issue triage and interact with the open-source community on (GitHub, Discourse, Slack) • Debugging user issues by attempting to replicate in lab environments (Docker/containers, Kubernetes, AWS/GCP/Azure and dozens of Datasources) • Troubleshooting connectivity to various data sources and plugins (Prometheus, MySQL, InfluxDB, JSON, TimeSeries Database, ElasticSearch, Custom Plugins, etc.) • Provide training to new and existing team members and help with the onboarding process • Mentor and support other team members, participate in design discussions and collaborate with the team • Gather and share user feedback with internal teams to further improve the product features and documentation Show less
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Open-Xchange
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Germany
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Software Development
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100 - 200 Employee
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Technical Support Analyst
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Jan 2017 - Jun 2022
• 10 years of extensive professional working experience in the Cloud based E-mail Industry• Providing support to both On-prem and Cloud (SaaS) customers and collaborating with partners e.g. Vade Secure, Audriga for advanced mail solutions• Monitoring (Zabbix, Check_MK) and performing analysis and extraction of log data (Graylog, Splunk), configuration files for troubleshooting in complex cluster environments (Docker/Kubernetes, Terraform, Ansible)• Writing technical reports using Atlassian tools (Confluence, JIRA) for Major Incident cases• Agile member of on-duty 24x7 customer service in the event of service failures and Major Incidents• Dedicated supporter for customers e.g. VirginMedia, UPC-LGI, Ziggo• Collaborating with different departments within the company and participating in team calls and meetings to exchange ideas and suggestions for product innovation• Using ITIL standards to lay the foundation of workflow models and processes• Doing on-boarding for new colleagues and also providing technical Workshops during summits and team meetings Show less
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Technical Support Engineer
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Jul 2012 - Dec 2016
• Worked on Customer related issues on day to day business• Providing support to customers via tickets (OTRS), phone or email within the defined SLA• Professional in-depth expertise in the area of Open-Xchange Server (Linux CentOS, RHEL) and the related software repositories/services required for it (Dovecot IMAP/SMTP, Postfix, MySQL, HTTP, DNS)• Reproducing issues in virtual environments (KVM/Proxmos) for Open-Xchange applications and using bug tracking systems (Bugzilla/JIRA) and requesting release patches via SWAMP• Designed and developed the first-ever prototype of MySQL 3 nodes Galera Cluster for the Company• Officially represented Open-Xchange platform in Cloudfest (World Hosting Days) 2013 from Support Team• One of the very first International employees in the Company Show less
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oDesk
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Technology, Information and Internet
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700 & Above Employee
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Independent Information Technology Consultant
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Oct 2010 - Jun 2012
• Provided technical expertise and consultancy on both full time and part-time basis • Worked with international clients to define the scope of a project and plan timescales and the resources needed • Responsible for delivering customer projects using multiple technologies (mostly Linux) • Clarifying client's system specifications, understanding work practices and delivering optimal business strategies for cost-effective solutions • Developing agile solutions and implementing new systems with proper technical documentation for companies such as BluStar Media Inc., Rotana Music, Tillvaro Ltd., Liwal Computers LLC etc Show less
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4 good hosting
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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System Administrator
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Sep 2008 - Sep 2010
• Worked in a Web Hosting Service Provider using cPanel/WHMCS on CentOS • Maintained and monitored mission-critical services such as Mail, FTP, HTTP, DNS • Provided real-time support to customers using ticket system Kayako and via hot-line • Worked in a Web Hosting Service Provider using cPanel/WHMCS on CentOS • Maintained and monitored mission-critical services such as Mail, FTP, HTTP, DNS • Provided real-time support to customers using ticket system Kayako and via hot-line
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Sir Syed University of Engineering & Technology (SSUET)
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Pakistan
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Education Administration Programs
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100 - 200 Employee
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Network Support
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Oct 2007 - Mar 2008
• Worked in STI Department which managed the University network services • Provided technical assistance to 500+ clients on both Linux and Windows Platform • Responded and solved system and network related technical emergencies on-site and on-call basis • Worked in STI Department which managed the University network services • Provided technical assistance to 500+ clients on both Linux and Windows Platform • Responded and solved system and network related technical emergencies on-site and on-call basis
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Education
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2010 - 2012
Umeå Institute of Design
Master's degree, Computer Science -
2005 - 2008
Sir Syed University of Engineering & Technology (SSUET)
Bachelor's degree, Computer Science
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