Experience

de Gournay

• United Kingdom
• Artists and Writers
• 1 - 100 Employee

• IT Director

  • Apr 2020 - Present

  • Responsible for the day to day IT requirements of the company, Recommending and implementing improvements. • Managing an international distributed Service Desk team, performing 1st-3rd line applications and technical support • Defining the Service Development Roadmap and ensuring different regions' needs are met • Proven track record leading an IT function having overseen large IT projects and transformations. • Upgrade and maintain computer systems, security, network (WAN and LAN technologies), enterprise IT architectures both on premise and in the cloud, Office365, Azure, AWS, Windows Server O/S , backup routines as well as databases and storage. • Lead and develop the IT team, ensuring it is able, willing, and equipped to support colleagues in delivering their business needs • Engage with the Heads of other departments and support the delivery of all technology objectives • Be able to adapt and deliver against business uncertainties and changing priorities • Engage with senior colleagues to understand business needs, intentions and requirements ensuring a high quality, efficient and effective IT service to all functions • Writing documentation for Software development, ICT procedures, security and disaster recovery • Experience working within a multi-site environment. • Extensive experience providing high quality IT and System services through 3rd parties. • Process procurement and management with IT suppliers to build relationships to deliver excellent value. • Monitor all IT assets moving in and out of an organisation • Manage telephony and VOIP system • Responsible for annual IT budgets Show less



PIRC

• United Kingdom
• Research
• 1 - 100 Employee

• IT Manager

  • Mar 2016 - Mar 2020

   Oversee the IT installation within the organisation including third-party hosting services;  Ensure data security and backup/disaster recovery systems operate effectively;  Purchase hardware and software and recommend future upgrades;  Provide the ICT technology, networking and leased line infrastructure for the organisation;  Manage all the sub-contracts in place and from time-to-time conduct assessment for suitability of current vendors;  Contribute to organisational policy regarding IT quality standards and strategic planning within the company’s overall objectives  Manage staff and provide mentoring/training to others Show less



Kelly Hoppen London

• United Kingdom
• Retail
• 1 - 100 Employee

• IT Manager

  • Jan 2014 - Feb 2016

  • To ensure the Kelly Hoppen Limited technical infrastructure and systems run securely, efficiently and effectively. This includes all the IT project within the business ranging from the office systems to the eCommerce platform and payment systems. • Manage system integration and on-going Project development, maintenance and issue resolution with all third party suppliers, i.e. Fulfilment house, Finance software, Payment provider, telephone system, CRM, ERP, SEO, EPOS systems and many others • Monitoring and reporting on the technical performance of the eCommerce platform: Magento, Google analytic, Wyomind, MySQL. Google merchant centre • Planning technical upgrades (internal and with external parties) and Backup • Testing of new releases and developments to ensure continued functionality of the platform • Building and launching customised pages utilising HTML and CSS skills • Providing advice and solutions to all internal departments on the functionality of the platform and IT related issues • Resolving technical problems with Kelly Hoppen infrastructure or with third parties • Technical security compliance including PCI • Technical maintenance of the web platform in close liaison with the Company’s third party development house. • Identifying issues and problems and working with appropriate third parties to procure and implement creative fixes • Assistance with on-line content management • Technical assistance with email database management and cleansing • Preparing and maintaining affiliate product feeds • Managing office infrastructure: Server, PCs, Sharepoint printers etc. Show less



de Gournay

• United Kingdom
• Artists and Writers
• 1 - 100 Employee

• IT Manager

  • May 2006 - Dec 2014

  Duties: • Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications. • Developing , maintaining and design of our live bespoke system (deGournay sales application system /production module / Stock system /Pricing) and our websites based on our business requirements • Responsible for hardware and software installation, maintenance and repair. • Performing routine audits of systems and software. • Management of server software and associated backup routines. • Manage the IT budgets and expenditure on hardware and software. • Evaluate, test, advice, train and support I.T. related projects. • Recommending and implementing improvements and efficiencies. • Writing documentation for ICT procedures, security and disaster recovery. • Technical documentation of changes regarding users, functions & systems. • Managing the internal & hosted network infrastructure including firewalls, servers, switches and telephony. Show less