Experience

Le Royal Hotels Kuwait

• Kuwait
• Hospitality
• 1 - 100 Employee

• Restaurants Manager

  • Dec 2022 - Present

   Actively seek and review customer feedback in regards to food quality, service and overall satisfaction and takes appropriate and timely action.  Always keen on following the principle “Never Say No” to exceed guest’s expectations. Ensuring the highest levels of service and courtesy are provided to guests. Achieve sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs. Applycreative solutions and propose ideas to develop and improve the business.  Implementing menus, new promotions, Forecasting and Budgeting,Monitors manning and competence level of selected colleagues to ensure sufficiency for the department to meet the needs of the organization and customer. Maintaining departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs all at the times. Conducting performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues. Show less

• Restaurant Manager

  • Jul 2021 - Nov 2022

  • Working on the Annual Operating F&B outlets with DFB.• Holding the responsibility of handling the “Restaurants and Bar Toolkit” of outlets in Kuwait.• Handling of Food and Beverage Colleagues for the department.• Monitoring all costs in the outlets and recommend measures to control those.• Assist in ensuring that all company and Restaurants policies, procedures, and minimum standard an implemented.• Assist in the identification of Market needs of guest and the local market.• Assist in monitoring and analyzing the activities and trends of competitive restaurants • Assist in bringing all Managers up date with market needs and trends and ensure that their products meet these requirements.• Planning and implementing effective sales and promotional activities to ensure maximum revenues.• Coordinate and implement all promotional activities for the outlet through • On Request stand for duty manager duties (on the weekend).• Analyzing the P&L report, applying creative solutions to improve sales and profit margins. • Regularly solicit feedback from supervisor on the performance of individual staff or personally observe staff performance.• Identifying training needs of staff and conducting appropriate training to respond in a timely manner.• Guest experience in trip advisor replying to all outlets comment Show less



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Restaurant Manager

  • Jan 2019 - Apr 2022

  Assist in monitoring and analyzing the activities and trends of competitive restaurants • Assist in bringing all Managers up date with market needs and trends and ensure that their products meet these requirements. • Planning and implementing effective sales and promotional activities to ensure maximum revenues. • Coordinate and implement all promotional activities for the outlet through • On Request stand for duty manager duties (on the weekend). • Analyzing the P&L report, applying creative solutions to improve sales and profit margins. • Regularly solicit feedback from supervisor on the performance of individual staff or personally observe staff performance. • Identifying training needs of staff and conducting appropriate training to respond in a timely manner. • Guest experience in trip advisor replying to all outlets comment Show less

• Assistant Restaurant Manager

  • Jan 2016 - May 2018

  *Ensuring that all the operational standards set for equipment and processes are followed *Taking care of inventory and equipment weekly in F&b service * Making daily revenue reports for department heads *Analyses guest comments card suggestions *taking care of the duty allocation * Attend the morning F&b meeting * endeavour to resolve all complaint during shirt and logo all complaints in log book for future follow up *Ensuring that all the operational standards set for equipment and processes are followed *Taking care of inventory and equipment weekly in F&b service * Making daily revenue reports for department heads *Analyses guest comments card suggestions *taking care of the duty allocation * Attend the morning F&b meeting * endeavour to resolve all complaint during shirt and logo all complaints in log book for future follow up



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Banquet Supervisor

  • Jan 2014 - Jan 2015

  * Help to ensure the smooth running of all guest requirements and standards of service are maintained at all times *implement policies and systems as required under the guidance of the management *ensuring food and beverages are served by hotel standards and in the required time *make sure that the cleanliness and organisation of the team are within management guidelines * Train new waiting staff assign opening and closing duties. * carry out additional tasks as instructed and by reasonable request from the senior team Show less