Experience

Careium

• Sweden
• Hospitals and Health Care
• 100 - 200 Employee

• Emergency Call Taker

  • Oct 2022 - Present

  As an Emergency Call Operator and Non-Emergency Support Specialist at Careium Careline in Blackburn, Lancashire, UK, I play a crucial role in providing immediate assistance and support to clients in various situations. In emergencies, my top priority is to promptly respond to distress calls. I provide reassurance and necessary help during critical moments, coordinating with ambulance, police, or fire departments to ensure the best aid for our clients. Utilizing advanced communication equipment and computer systems, I record information accurately and dispatch resources swiftly. Collaboration with other care providers is vital for clients' safety and well-being, and I follow established procedures with empathy and understanding. For non-emergencies, I address repairs and enhance living conditions for vulnerable clients. Their comfort, security, and well-being are paramount, and I am committed to providing exceptional care and support. Responding promptly to non-emergency calls and inquiries, I offer guidance and assistance with non-urgent concerns. Using communication equipment and computer systems, I record information and address non-emergency requests efficiently. Collaboration ensures comprehensive support, and I maintain professionalism, delivering excellent customer service with empathy. Working at Careium Careline has honed my communication, problem-solving, and customer service skills. Handling both emergency and non-emergency situations brings immense satisfaction. My primary goal is clients' safety, well-being, and satisfaction. This role is a fulfilling mission that I embrace wholeheartedly. Knowing my actions make a difference fuels my dedication. I am committed to serving our community with utmost care and compassion, providing the highest level of support to those in need. Show less