Experience

The Bank of Khyber

• Pakistan
• Banking
• 700 & Above Employee

• Manager Operations (Retail Banking)

  • Mar 2014 - Present

  MANAGER OPERATIONS ( Operations & Compliance) •Work in close liaison with Chief Manager to achieve optimum results. •Supervise and administer the operations of branch in a manner that bank’s policies/procedures and SBP prudential regulations are fully adhered. •Create a working environment where customers get best attention and services. •Handle all kinds of administrative matters pertaining to branch staff. •Attend Internal and External auditors and Compliance officers in professional manner and arrange compliance of their reports timely. •Ensuring branch health and safety at all times to avoid any workplace accident/hazards; •Managing customer feedback channels – including drop boxes, helpline, suggestions/comments boxes – to monitor the level of services offered and areas for improvement; •Providing on-job training to staff for provision of high standard of customer service; •Keeping myself and the team up-to-date with the bank’s products, services, processes as well as the regulatory, compliance and governance controls of the bank and local regulator; •To ensure conformity with all audit, compliance, governance and risk management controls; •To strictly comply with the money laundering prevention procedures of the Group and local regulator; •Ensure effective financial control viz budgeting/monitoring/internal reporting etc •Ensure timely recovery of all loan installments including staff advances. •Maintain close coordination and cooperation between operations and credit wings for smooth conduct of branch business. •Supervise handling of Cash Department as per SBP/BANK policy. •Reconciliation/Balancing of GL Sundary and Suspense accounts. •Fixed Assets Record maintenance and preservation. •Security Stationary Dual Custodian. •Handle all matters relating to branch premises. •Handling of IT issues in coordination with IT support dept. •Timely submission of reports to SBP as desired. •Preparation of Job Description of subordinates in coordination HR dept. Show less



BankIslami Pakistan Limited

• Pakistan
• Banking
• 700 & Above Employee

• CUSTOMER SERVICE MANAGER / BRANCH OPERATION MANAGER

  • Oct 2009 - Feb 2014

  As a Customer Service Manager (Branch Operation Manager) ----------------------------------------------------------------------------------------- • Acts As Legal Compliance Officer Of AOF Dept. • Monitoring And Supervision Of Account Opening Process. • Ensure That Accounts Are Opened With Zero Discrepancy. • Ensure That Accounts Are Opened As Per Bank Policy And • Are In Compliance With Prudential Regulations M-1 And M-2. • Ensure That Letter Of Thanks,Cheque Book And ATM Card Of Customers Are Timely Issued By Concerned Department. • Dual Custodian Of Security Stationary Of Bank. • Follow-Up Regarding Customer’s Complaints. • Accounting and Finance (General Banking) • Authorization Of Financial Transactions And Non Financial Record • Implementation Of Service Quality Standards • Reconciliation And Balancing Of General Accounts Of The Branch. • Zakat Exemption And Deduction Reconciliation. • Ensure Regulatory Compliance And Strong Internal Controls. • Submission Of Multiple Reports As Per Defined Frequency. • Supervision Of Locker Operations -issuance/Surrender/Breakage • Monitoring And Supervion Of Clearing,Collection,Stop Paymnet, Account Activation , Duplicate P.O Order Issuance, Release Of Decease Accounts Funds, And Andom Review Of Daily Vouchers. • Monitoring Daily Branch Security Measures. • Timely Submission Reports/Data Or Any Information To SBP. • Issuance of Letter of Guarantee • Ensure Proper Record Keeping As Per Bank Policy. • Effective Communication With Internal Or External Auditors. • Timely Submission Of Branch Audit Compliance Report. • Train And Motivate Staff For Their Career Development & Growth • Deposit Mobilization And Cross Selling. • Maintaining Good Relations Within & Outside Of Organization. Show less



United Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• CUSTOMER SERVICE MANAGER

  • Nov 2006 - Oct 2009

  I worked in multiple position during my career at UBL. * Branch Customer Service Manager (Last 4 Months) *Customer Service Representative (7 Months) *Coordinator to District Customer Service Manager (6 Months) *Supervisor/Operation Manager (1Year) *As a On Job Trainer (OJT) (On Special Assignment) I worked in multiple position during my career at UBL. * Branch Customer Service Manager (Last 4 Months) *Customer Service Representative (7 Months) *Coordinator to District Customer Service Manager (6 Months) *Supervisor/Operation Manager (1Year) *As a On Job Trainer (OJT) (On Special Assignment)