Experience

DIJINATION LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Team Lead Coordinator

  • Sep 2023 - Present

• Virtual Assistant

  • Nov 2022 - Sep 2023

  Working as a Virtual Assistant/ Front Desk officer remotely for a clinic based in USA. My position includes:- Report to the Head of Operations - Medical scheduling management- Swift taking actions on any queries given by patients through calling, voicemail and patient cases.- Using EMR eClinicalWorks- Updating excel sheets for queries, calling & Voicemails



Inprotel Solutions

• Pakistan
• Hospitals and Health Care
• 1 - 100 Employee

• Team Lead

  • Feb 2021 - Nov 2022

  - Scheduling Appointments & Data management using a healthcare network Athena - Team lead/Supervisor for the call center - Tracking productivity/Quality assurance of customer representatives - Organizing documentation for Home Care nurse services for various Healthcare providers - Scheduling Appointments & Data management using a healthcare network Athena - Team lead/Supervisor for the call center - Tracking productivity/Quality assurance of customer representatives - Organizing documentation for Home Care nurse services for various Healthcare providers



Linkin Avenue

• Karāchi, Sindh, Pakistan

• Sales Specialist

  • Jul 2020 - Nov 2020

  Worked as a Sales specialist for a software house based in Karachi Pakistan. My responsibilities as a Sales specialist was as follows: - Bidding on Fiverr - Data entry of order requests/received on Excel sheet - Gathering information about the project, organizing and mailing it to the production department in timely manner - Training new hirees on bidding and maintaining excel sheets. Worked as a Sales specialist for a software house based in Karachi Pakistan. My responsibilities as a Sales specialist was as follows: - Bidding on Fiverr - Data entry of order requests/received on Excel sheet - Gathering information about the project, organizing and mailing it to the production department in timely manner - Training new hirees on bidding and maintaining excel sheets.



Pizza Hut - Pakistan (MCR Pvt. Ltd.)

• Food and Beverage Services
• 100 - 200 Employee

• Customer Support Representative

  • Apr 2019 - May 2020

  Started off with order taking for deliveries from all over Pakistan to being promoted to Support agent where I was handling Order complaints, Customer support feedbacks & Quality assurance. Started off with order taking for deliveries from all over Pakistan to being promoted to Support agent where I was handling Order complaints, Customer support feedbacks & Quality assurance.