Business Development & Corporate Marketing Manager

• mai 2020 - - nå

Its Pleasure that got an opportunity to drive Leadership as a BDM with Innovations across the main stream industries to bring new ideas in various industries across the Asia and North America and performing R&D to explore new opportunities in the following streams:Business DevelopmentTransitionsTraining (Learning and Development)Operations (IT and ITES)QualityVendor ManagementBusiness Excellence InitiativesDigital Marketing Its Pleasure that got an opportunity to drive Leadership as a BDM with Innovations across the main stream industries to bring new ideas in various industries across the Asia and North America and performing R&D to explore new opportunities in the following streams:Business DevelopmentTransitionsTraining (Learning and Development)Operations (IT and ITES)QualityVendor ManagementBusiness Excellence InitiativesDigital Marketing

Training Lead

• apr. 2015 - mai 2020

It’s a Pleasure to introduce myself as an skilled and talented with innovative ideas in the tasks I take up with 15+ years of experience in Title Insurance/Searching/Examining/Quality Analyst/Training and Development/Leadership in Transitions of Projects and delegation to Operations and evaluating the performance further. Do have a glance on entire profile and below are the some of the highlights:Services:Property Title Search (Nationwide)Property title is an important part of the property transactions therefore; we developed processes to deliver the most accurate reports. Our title agents are trained to perform search on every single county across the US. Title services include:  Current Owner Search. Two Owner Search Full Search Refinance & Resale (Streamline/Full Search) Builders Search TSG Search MTG/DOT Foreclosure Tax Foreclosure HOA Foreclosure DIL Foreclosure Judgment Foreclosure Update Search Deed Search Open Mortgage Search Liens & Judgments Search Bankruptcy Search Typing Foreclosure Tax Search Document Retrieval Prelim/Commitment Typing Policy Typing (Lender/Owners/Simultaneous) GI Clearing Date Downs Property Lien Reports MLS Reports Legal Description Plotting Easement Plotting And other Mortgage/Tax/Title Vertical Processes. States Coverage (partially or in full) : Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington.Tax Research:Take care of the entire work flow from the tax line setup to obtaining tax information and researching tax agencies. Our team of experts provides nationwide coverage and we also pay taxes on behalf of the Servicer.

Senior Quality Analyst

• apr. 2015 - mai 2018

SME and GTF

• feb. 2005 - mai 2013

Worked as “SME & GTF“:- Where in my roles and responsibilities are to interact with client and understand the requirement of the client and attend migration calls for new process and migrate the process. MIGRATION/TRANSITIONS: - Migration involves attending migration training calls and prepares training materials and cross train to the existing staff or to the freshers through different training methods based on “Training Need Identification”. And chalk out plan for complete transition of the process to Ops with the support of Training and Quality Team.TRAINING: -Provide regular training based on the Errors occurred during the process and provide regular feedback to the teams and individuals. And Co-Ordinating the other Team Leads to identify and support in overall training and development. Q&Q: -Bring in innovative ideas to improve Q & Q of the team and individuals by conducting regular procedural updates, Knowledge verification and conducting procedural quiz to achieve SLA.PROCESS: - Self involvement in the process by processing the orders to keep up the knowledge of critical part of the process and have track of procedural updates.Team Management: -Handling the queries of the team and solving it on its required pace which involves total People Management which is again a very challenging part of the process.Have Been Ambassador for Business Excellence Initiative at organizational level and successfully contribute to "Be The Change" Initiative derived for Organizational Excellence.

Customer Service Representative

• apr. 2004 - feb. 2005