Syed Najiy Muzamir CAPM®
Sales Team Lead at Resource Entity Sdn Bhd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Bahasa Malaysia Native or bilingual proficiency
-
English Professional working proficiency
-
French Elementary proficiency
Topline Score
Bio
Credentials
-
Certified Associate in Project Management (CAPM)®
Project Management InstituteApr, 2023- Nov, 2024 -
NIOSH Tenaga Safety Passport
NIOSH Certification Sdn BhdApr, 2021- Nov, 2024
Experience
-
Resource Entity Sdn Bhd
-
Malaysia
-
Telecommunications
-
1 - 100 Employee
-
Sales Team Lead
-
Dec 2022 - Present
• Trusted in managing the day-to-day planning, operation and problem solving for team of ten to twelve agents to meet with the required standards and sales targets. • Operational Management: Managing the the call floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. • Compiling reports on teams’ performance. • Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of business. • Ensure recovery is complete within TAT 5 days of receiving from Quality Assurance Department (QA). • Daily, Weekly and Monthly performance review with client. • Monthly business review with client. Show less
-
-
-
Innomapps Sdn Bhd
-
Cyberjaya, Selangor, Malaysia
-
Site Engineer
-
Nov 2020 - Apr 2022
• Responsible for organizing, preparing cost estimates, and ensuring appropriate materials and tools are available as well as ensuring sites are safe and clean. • Negotiating with suppliers and vendors to ensure the best of contracts. • Drawing up work schedules and communicating any adjustments to team members and clients. • Delegating tasks and scheduling meetings and training sessions when required. • Gathering data, compiling reports and delivering presentations to relevant stakeholders. Show less
-
-
-
M Jets International Sdn Bhd
-
Sg Ara, Bayan Lepas, Penang
-
Flight Operations Technical Service Engineer
-
Mar 2020 - Nov 2020
• Involved in dealing with aircraft performance, i.e. take-off and landing analysis, aircraft performance monitoring, and regulatory compliance. • Responsible for doing Airworthiness Directives (AD) and Service Bulletin (SB) monitoring for flight operations perspective as well as participated in Reliability meeting organized by Engineering department and raise concerns regarding operations matter. • Involved in being the main contact person for OEM and vendors, Maintenance & Engineering department, and Safety department for cases that are related to flight operations and aircraft performance. Show less
-
-
-
AERODYNE GROUP
-
Malaysia
-
Aviation and Aerospace Component Manufacturing
-
300 - 400 Employee
-
Internship
-
Jul 2018 - Dec 2018
• Role at the company was Quality Control Analyst and finalizing output delivery. • Responsible for repairing thermal image (NDT) using FLIR tools for Phase 2 & 3. Besides also did Quality Check (QC) on visual images for powerline data and uploaded it to the client’s website. • Generated report after finalizing QC. Also responsible for CSV report QC before updating and uploading onto the website. • Role at the company was Quality Control Analyst and finalizing output delivery. • Responsible for repairing thermal image (NDT) using FLIR tools for Phase 2 & 3. Besides also did Quality Check (QC) on visual images for powerline data and uploaded it to the client’s website. • Generated report after finalizing QC. Also responsible for CSV report QC before updating and uploading onto the website.
-
-
Education
-
2014 - 2018
Universiti Kuala Lumpur
Bachelor of Aircraft Engineering Technology, Mechanical Engineering
Community
